​This is a Full-Time, 100% Remote position for an engineer based anywhere in the United States, working within EST or CST business hours. Rimini Street is a leading third-party provider that supports enterprise software for global organizations. In this role, you provide expert-level technical support for mission-critical SAP environments, specifically focusing on the Basis layer. You are responsible for diagnosing complex system issues and developing custom fixes for clients who have moved away from traditional vendor-led maintenance.

• ​Requisition ID: R-101875
• ​Experience Level: 10+ years of SAP Basis experience.
• ​Core Technology: SAP HANA, S/4 HANA, SAP Basis, and SAP Landscape Transformation (SLT).
• ​Database Environment: Oracle, MS-SQL, DB2, Sybase, and SAP HANA.
• ​Operating Systems: Linux, Solaris, AIX, HP-UX, and Windows.

​Key Responsibilities: Technical Troubleshooting and Advisory

​This role serves as a high-level technical lead for global clients, requiring deep forensic knowledge of the SAP architecture.

​Advanced Diagnostics and Break-Fix Development

​You will research and resolve serious system issues in highly configured environments. This includes developing, testing, and packaging application break-fixes for critical product defects. You will also create custom scripts to identify and correct data issues and provide hands-on assistance via remote connectivity to restore system functionality.

​Account Management and Strategic Advocacy

​You will act as a technical and functional advisor for assigned accounts. This involves working closely with customers to understand their specific business changes and providing best practices advice for their software customizations. You are responsible for ensuring a high-quality customer experience by maintaining long-term working relationships with client stakeholders.

​System Optimization and Performance Tuning

​Your expertise is required for the architecture, installation, and performance tuning of the SAP HANA In-Memory Platform. This includes managing database sizing, system migrations, and the technical configuration of SLT. You will also oversee maintenance, patching mechanics, and the administration of S/4 HANA applications throughout their full life cycle.

​Required Qualifications and Skills

​Rimini Street seeks veteran engineers who can work independently in a virtual, high-pressure environment.

• ​Professional Experience: A minimum of 10 years in SAP Basis, including a proven track record in multiple SAP implementation or upgrade projects.
• ​Technical Breadth: Deep understanding of SAP architecture and the ability to solve complex problems across multiple functional modules.
• ​Administrative Skills: Working knowledge of system administration across at least two major operating systems (e.g., Linux and AIX).
• ​Communication: Fluency in English with the ability to explain intricate technical details to both technical and non-technical audiences.
• ​Availability: Flexibility to participate in a 24/7/365 support model, which involves occasional evening, weekend, and holiday monitoring.

​Summary of Role Impact

​This position is critical to Rimini Street’s mission of helping clients reduce costs and optimize their enterprise software. Because you support clients on third-party contracts, you must be able to perform advanced troubleshooting that often goes beyond standard vendor documentation. You will work within a virtual team of experts to share field experience and develop new diagnostic methodologies that improve the overall stability of client environments.