​This is a Senior-level (L5), Remote (USA) engineering role within Netflix’s Engineering Support Organization. Unlike traditional support, this role is embedded within Infrastructure Engineering. You are the frontline for Netflix’s own developers, specifically focusing on the security infrastructure that keeps their global platform safe. This role is a blend of Security Operations, Software Engineering, and Product Advocacy.

• ​Requisition ID: JR36116
• ​Team: Engineering Operations (Security, Privacy and Assurance)
• ​Location: Remote (HQ in Los Gatos, CA)
• ​Level: L5 (Senior/Staff level equivalent at Netflix)
• ​Core Tech: Identity (Okta, SAML, OAuth), Cloud Security (IAM, Secrets Management), and Programming (Java, Python, or Go).

​The Mission: Secure and Scale Developer Productivity

​At Netflix, “customers” are the internal developer community. Your job is to ensure they can build and deploy securely without being slowed down by friction in security tools.

​Identity & Access Management (IAM) Specialist

​You will be the primary expert for enterprise authentication systems. This includes troubleshooting complex flows involving SAML 2.0, OIDC/OAuth2, and SCIM. You will be expected to support modern security standards like FIDO2/WebAuthn and phishing-resistant MFA, ensuring that device posture validation is seamless for 300 million-member-scale infrastructure.

​Support Automation & Tooling Development

​L5 Engineers at Netflix are expected to code. You will not just “handle” tickets; you will build the automation that makes those tickets disappear. This involves using Java, Python, or Go to develop support tools, maintain automation scripts, and integrate security platforms (SIEM, SOAR, EDR). You will translate manual “runbooks” into automated self-service solutions.

​Data-Driven Customer Advocacy

​You will act as a bridge between the developers and the security product teams. By analyzing support trends and security logs, you will provide feedback to Product Management to prioritize improvements that reduce product friction. You are the “voice of the customer” inside the security engineering organization.

​Required Qualifications & Skills

​Netflix is famous for its “Culture of Excellence,” looking for highly autonomous, senior engineers.

• ​Security Depth: Extensive experience with Okta, Passwordless Auth, and Device Posture. You must be able to interpret security logs for deep-dive incident investigations.
• ​Cloud Security: Skilled in securing distributed cloud applications (AWS/GCP) and managing Secrets Management and Vulnerability Management tools.
• ​Programming Proficiency: Hands-on experience in at least one modern language (Java, Python, or Go) for log analysis and automation.
• ​Problem Solving: Proven ability to manage “ambiguous” problems where no clear documentation exists, performing end-to-end investigations independently.
• ​Communication: Superior written skills for developing comprehensive self-service knowledge bases and explaining complex security concepts to diverse internal audiences.

​Why this Role is Unique: The “Netflix Culture”

• ​Scale: You are supporting a workforce that manages traffic for 300+ million users across 190 countries.
• ​High Performance: The L5 designation at Netflix implies a high degree of seniority and freedom. You are expected to act as an owner, identifying issues before they are reported.
• ​Developer Focus: This isn’t external customer support; it’s “Engineers supporting Engineers.” The technical bar is extremely high, as your users are world-class developers themselves.