​This is a Full-Time, Remote (US) role at Lyric (formerly ClaimsXten), a market leader in “Pre-Payment Accuracy” for healthcare. This is a high-level Support-Engineering hybrid role. You aren’t just triaging tickets; you are an active contributor to the codebase. You will split your time between Tier 2/3 advanced troubleshooting and executing front-end and back-end development tasks to improve product stability.

• ​Requisition ID: JR608
• ​Location: Remote – US (Must be legally authorized to work in the U.S.; no sponsorship).
• ​Experience Required: 5–8 years in application support or software development.
• ​Tech Stack: Angular (Front-end), .NET Core/C# (Back-end), and Microsoft SQL Server.
• ​Cloud Platform: Azure (Serverless, Logic Apps, Azure SQL).

​Core Responsibilities: Debugging & Feature Development

​At Lyric, the Senior Support Engineer acts as a “bridge” to accelerate the product roadmap by fixing the issues they diagnose.

​Advanced Application Support (L2/L3)

​You will handle the most complex escalations for mission-critical healthcare systems. This involves deep-dive log analysis, debugging web applications and APIs, and performing complex T-SQL investigations. You are responsible for reproducing defects in dev/test environments to find the root cause of payment integrity issues.

​Development & Code Contribution

​Unlike traditional support, you will participate in Sprint cycles. You will implement front-end (Angular) and back-end (.NET) fixes, quality-of-life improvements, and minor features. Your work includes writing code, participating in code reviews, and ensuring your contributions meet Lyric’s architectural standards.

​Scalability and Pattern Recognition

​You are expected to look at the “big picture.” By identifying recurring patterns in support tickets, you will propose and implement engineering changes that eliminate support debt. This proactive approach is designed to reduce the overall volume of recurring cases as the client base scales.

​Required Qualifications & Technical Skills

​Lyric requires a candidate who understands both the “how” of coding and the “why” of healthcare claims processing.

• ​Domain Expertise: Experience in healthcare, claims processing, or Payment Integrity is required.
• ​Programming: Hands-on experience with Angular and .NET Core/C#.
• ​Database Mastery: Solid understanding of Microsoft SQL Server, T-SQL, stored procedures, and data models.
• ​Cloud Experience: Practical development experience within the Azure ecosystem (Serverless functions, Logic Apps).
• ​Debugging: Professional experience debugging complex web applications and modern APIs.

​Preferred Experience

• ​Full-Stack Proficiency: Hands-on experience with Angular 15+ and DotNet Core Web API.
• ​DevOps: Experience contributing to production codebases via established CI/CD pipelines.
• ​Observability: Familiarity with structured logging frameworks and observability tools.

​Why This Role Matters

​Lyric sits in a critical spot in the healthcare ecosystem, preventing inaccurate payments before they happen. Because the systems are “mission-critical,” the Senior Support Engineer must ensure near-zero downtime and high data integrity. This role offers a unique career path for a developer who enjoys problem-solving and troubleshooting or a support professional with strong coding skills who wants to move into a specialized engineering role