​This is a Full-Time, Remote (Texas-based) role within the renewable energy sector. Hanwha Qcells is a major player in solar technology, and this position is deeply technical, focusing on the residential ecosystem: inverters, battery storage, and smart modules. You aren’t just providing IT support; you are performing field applications engineering and high-level hardware troubleshooting for clean energy systems.

• Salary Range: $88,000 – $108,000 USD Annually
• ​Location: Remote (Must reside in Texas)
• ​Travel: Up to 20% for field troubleshooting and on-site support.
• ​Schedule: Mon–Fri (8–5 or 9–6) with required overtime/weekends as needed.

​Key Responsibilities: Solar Hardware & Field Support

​As a Customer Support Engineer, you act as the primary technical interface for homeowners and installers using Qcells products.

​Technical Troubleshooting & Diagnostics

​You will handle inbound calls and tickets, providing real-time solutions for complex residential solar products. This includes conducting online troubleshooting for inverters, battery energy storage systems (BESS), and Module Level Power Electronics (MLPE). You are responsible for identifying technical barriers and escalating them to the global engineering or product teams.

​Customer Satisfaction & Ownership

​Beyond technical fixes, you take ownership of the customer relationship. You must identify business or relationship barriers and collaborate with sales, marketing, and legal teams to resolve them. You will document call trends to help create long-term solutions and knowledge base articles for the “Qcells line.”

​Field Work & Vendor Collaboration

​Because solar issues often involve physical hardware, you will travel up to 20% of the time. This involves on-site field troubleshooting and working alongside service vendors to ensure that smart PV modules and battery systems are performing to specification.

​Required Qualifications & Skills

​Hanwha is looking for a self-motivated professional with high integrity and a technical “hands-on” background.

• ​Residence: Must live in Texas.
• ​Education: Associate degree, Technical Degree, or equivalent professional training.
• ​Experience: Proven track record in a high-pressure technical support role.
• ​Soft Skills: Excellent business acumen, strong attention to detail, and a “sense of urgency” regarding customer results.
• ​Legal: Must be authorized to work in the US.

​Preferred Experience

• ​Solar Industry: Previous experience in the Residential Solar Industry is a major advantage.
• ​Specialized Tech: Familiarity with Power Line Communications (PLC) and Module Level Power Electronics.
• ​Software: Experience using Salesforce Service Cloud for ticket management.

​Why the $88K–$108K Salary?

​This salary range is higher than standard IT help desk roles because of the specialized hardware knowledge required. Supporting high-voltage inverters and lithium-ion battery storage requires an understanding of electrical engineering principles, power electronics, and local grid regulations—skills that are currently in high demand as the US shifts toward renewable energy.