​This is a Full-Time, Remote role based out of The Woodlands, TX, at Allbridge, a company specializing in technology solutions for high-density properties (hotels, senior living, etc.). This position is a unique hybrid of Tier II Technical Engineering and Project Management. Unlike a standard service desk role focused solely on tickets, this role owns the 90-day onboarding lifecycle for new builds, system refreshes, and the creation of annual CAPEX/OPEX budgets for clients.

• ​Date Posted: 10 days ago (relative to Dec 22, 2025)
• ​Location: Remote (The Woodlands, TX HQ)
• ​Travel: Up to 20%
• ​On-Call: One week per month (Mon-Fri 6 PM – 6 AM; 24h Sat/Sun)
• ​Tech Stack: Salesforce, NetSuite, Smartsheet, and Managed Service Provider (MSP) tools.

​Key Responsibilities: Onboarding, Budgeting, and Quality Control

​The Service Desk Engineer II ensures that the “connected technology” in a property—ranging from Wi-Fi to smart room systems—is correctly implemented and maintained.

​Client Onboarding & Project Coordination

​You act as the primary Point of Contact (POC) for clients during the transition phase. This includes scheduling site surveys, coordinating field resources for migrations, and managing third-party vendors to ensure project scopes are met. You are responsible for the “90-day review” process, where you validate that all services meet Allbridge standards before moving to a steady-state support model.

​Budgeting & Strategic Planning (CAPEX/OPEX)

​A distinct responsibility of this role is managing the annual CAPEX and OPEX budget creation. You will generate client-specific templates, solicit quotes for hardware refreshes (in line with security or brand standards), and conduct detailed budget reviews with clients. This bridges the gap between sales opportunities and technical execution.

​Systems Integrity & Quality Control

​You will perform final “Technology Stack Quality Control” checks to ensure that everything specified in the Scope of Work (SOW) is properly implemented. You will also manage data entry and tracking within Salesforce and NetSuite, ensuring that subcontractor purchase orders and invoices are correctly processed for your assigned projects.

​Required Qualifications & Skills

​Allbridge is seeking an organized, “goal-oriented” professional who understands both the technical and business sides of IT.

• ​Experience: Minimum 2 years in IT managed services or help desk, ideally within the Hospitality industry.
• ​Technical Mastery: Advanced knowledge of network administration, operating systems, and service desk administration.
• ​Project Management: Proven experience managing vendors, contractors, timelines, and budgets.
• ​Communication: Ability to explain technical issues to non-technical clients and coordinate effectively with internal sales and engineering teams.
• ​Tools: Proficiency in project management tools (Smartsheet) and enterprise systems (Salesforce/NetSuite).

​Summary of the “Hospitality Tech” Focus

​This role is critical for Allbridge’s mission to support technology in over one million rooms. Because you are dealing with high-density environments like resorts and condominiums, your work directly impacts the guest experience. You aren’t just fixing a router; you are managing the entire technology infrastructure lifecycle—from the moment a building is built or refreshed through its annual budget cycle.