​This is a specialized technical role based in Dallas, TX, focusing on the implementation and Tier 2 support of proprietary “Vision” software and hardware. The role is unique because it combines Salesforce (Force.com) configuration with hands-on IoT/Hardware support, including RFID readers and mobile devices. You will act as a primary technical lead for onboarding new customers and maintaining the “Assembly and Distribution” systems.

• ​Location: Dallas, TX.
• ​Platform: Force.com / Salesforce.
• ​Hardware Focus: Handhelds, tablets, and RFID (fixed and mobile) readers.
• ​Database: MS SQL (Querying for troubleshooting).
• ​Connectivity: Cellular, Wi-Fi, and Network layer troubleshooting for Android/iOS.

​Key Responsibilities: Implementation & Tier 2 Support

​The role is split between setting up new environments and maintaining existing ones through high-level troubleshooting.

​Implementation and Device Configuration

​You will collaborate with the Technical Project Manager to onboard customers onto the Salesforce-based portal. This involves gathering requirements, tailoring dashboards, and physically (or remotely) configuring devices like RFID readers and tablets.

​Technical Support and Connectivity

​As Tier 2 support, you handle escalated issues that require deeper technical investigation. This includes troubleshooting API integrations and communication layers (Cellular/Wi-Fi). You are responsible for the “Documentation Lifecycle”—ensuring that every resolution is documented to prevent future bottlenecks.

​Testing and QA

​Before new software releases reach the customer, you will assist in performance testing and User Acceptance Testing (UAT) to ensure the build meets the operational needs of the assembly and distribution environments.

​Required Skills and Technical Expertise

• ​Platform Knowledge: Exposure to Force.com/Salesforce and cloud-based architecture.
• ​Data Analysis: Proficiency in MS SQL is required for querying databases to find root causes of data discrepancies.
• ​System Admin: Knowledge of Windows OS and IIS (Internet Information Services) for supporting system operations.
• ​Hardware/OS: Troubleshooting mobile operating systems (Android/iOS) and specialized hardware (RFID).
• ​Communication: Ability to translate technical issues for both internal field engineers and external customers.

​What Success Looks Like in This Role

• ​Seamless Onboarding: Successfully configuring customer portals and devices within project deadlines.
• ​Connectivity Uptime: Ensuring that RFID and mobile devices maintain consistent communication with the central system.
• ​Knowledge Leadership: Maintaining a robust library of support documentation and runbooks in SharePoint or similar tools.
• ​Availability: Managing a 10% travel requirement and participating in an on-call rotation for business-critical issues.