​This is a full-time, Remote-First role (based out of Wendell, NC) within the Siemens Smart Infrastructure (SI) division. This position is a high-stakes “crisis management” role focused on resolving customer warranty issues for complex power distribution equipment. You will act as the central orchestrator between technical departments to ensure that hardware failures in the field are addressed rapidly and cost-effectively.

• ​Location: Remote (Wendell, NC area preferred for occasional site visits).
• ​Division: Electrification and Automation (EA).
• ​Experience Level: Mid-level Professional.
• ​Travel: Up to 10% for high-profile customer visits.
• ​Product Scope: Low and Medium Voltage Air-Insulated (AIS) and Gas-Insulated Switchgear (GIS).

​Key Responsibilities: Warranty Resolution & Root Cause Analysis

​As a Service Project Manager, your goal is to turn a technical failure into a customer success story by navigating the internal Siemens ecosystem.

​Customer Resolution Orchestration

​You will lead the response to warranty claims by bringing together Engineering, R&D, Manufacturing, and Sales. You are responsible for the entire lifecycle of the resolution—from the initial customer complaint to the final verification of the fix.

​Quality and Preventive Action

​Working directly with Siemens factories and quality teams, you will help develop Corrective and Preventive Actions (CAPA). This ensures that the issues found in the field are fed back into the manufacturing process to prevent future defects.

​Field Service & Vendor Alignment

​You will collaborate closely with field service technicians and external vendors to coordinate the materials and labor needed for onsite repairs. A primary focus is ensuring that these corrections are performed in the most cost-effective way to minimize “after-delivery costs” for the business.

​Process Improvement

​Beyond individual ticket resolution, you are tasked with reviewing departmental best practices. You will look for efficiency enhancements to improve the overall structure of the warranty service department.

​Required Qualifications & Skills

​Siemens is looking for a leader who can maintain control in high-pressure situations involving complex engineering data.

• ​Education: Bachelor’s degree or higher is preferred.
• ​Experience: Proven customer service background in a fast-paced environment; experience in leadership or project coordination.
• ​Technical Savvy: High-level computer skills; familiarity with SAP and Salesforce is a significant advantage.
• ​Communication: Strong verbal skills are required to aid in high-level customer communications and to influence cross-functional teams.
• ​Domain Knowledge: Familiarity with Low Voltage (LV) and Medium Voltage (MV) solutions—specifically switchgear—is highly preferred.

​Why This Role is Unique

​This role sits at the intersection of Post-Sales Service and Systems Engineering. Unlike a traditional project manager who follows a standard deployment schedule, you are managing “deviations.” You win by having the leadership skills to align disparate teams (like R&D and Manufacturing) under a single urgent goal: customer satisfaction.