A contact in our network has shared an opening for a Support Engineer 2 at a prominent firm, offering an on-site position in Charlotte, North Carolina, with a competitive pay rate of $32 to $36 per hour. This is a contract role that provides a unique opportunity to provide support and troubleshooting for a wide variety of Microsoft customers. The ideal candidate will be a highly skilled and experienced technical support professional with a deep understanding of databases, Azure cloud services, and data pipelines. This is a critical role for someone who thrives on solving complex technical challenges and providing expert-level assistance to a diverse client base.

The Role: Expert-Level Support for Microsoft Customers

As a Support Engineer 2, your primary responsibility will be to serve as a high-level technical resource for Microsoft customers, tackling a wide range of issues and ensuring their systems operate smoothly. This role is not just about resolving tickets; it’s about applying your deep knowledge to perform root cause analysis, identify solutions, and provide clear, actionable guidance. You will be at the front line of customer service, using your technical expertise to build trust and deliver a superior support experience. The position requires a candidate who is not only a skilled technician but also an excellent communicator, capable of translating complex technical concepts into understandable terms for a variety of audiences.

The technical scope of this role is extensive and requires a high level of proficiency in several key areas. A minimum of three years of experience with databases, including MongoDB, MS SQL, and NoSQL, is essential. You must have a deep knowledge of these database systems, including their architecture, performance tuning, and troubleshooting techniques. An expert-level understanding of the Azure cloud platform is also a non-negotiable requirement. Specifically, you must have a minimum of three years of experience with Azure Data Factory, Azure Synapse, and Azure SQL Services. This includes a thorough understanding of their functionalities and how they are used to build and manage data solutions.

A core component of this role involves the design and building of data pipelines using various ingestion and streaming methods, and providing support for them. This requires a strong understanding of how data flows between different systems and the ability to troubleshoot any issues that arise in these pipelines. Experience with Azure SQL Managed Instance is also necessary. You will be responsible for providing production support for big data systems, both on-premise and in the cloud, which means you must be comfortable working in a high-stakes environment where system uptime is critical. All of these technical skills must be complemented by excellent communication skills, as you will be interacting directly with customers to understand their issues and guide them toward a resolution.

Essential Skills and Qualifications

To be successful in this role, you must meet a specific set of requirements that demonstrate your expertise and experience. A minimum of three years of experience in technical support roles is a fundamental requirement. This experience should include a proven track record of successfully resolving complex technical issues and providing a high level of customer service. You must be able to demonstrate your ability to work independently, manage multiple priorities, and maintain a calm and professional demeanor under pressure.

The top three hard skills required for this position are:

1. Minimum 3 years of experience with databases, including MongoDB, MS SQL, and NoSQL. Your knowledge should go beyond the basics, encompassing deep troubleshooting and maintenance skills.
2. Minimum 3 years of experience with Azure, specifically with Azure Data Factory, Azure Synapse, and Azure SQL Services. You must be able to demonstrate an expert-level understanding of these tools.
3. Minimum 3 years of experience in Technical Support roles. This experience is the foundation for your success, as it shows your ability to apply technical skills in a customer-facing support environment.

Your expertise with data pipelines is also a critical component. You should have a proven track record of designing and building data pipelines using APIs, ingestion, and streaming methods. This includes a strong understanding of big data production support, both on-premise and in a cloud environment. Your ability to quickly diagnose and resolve issues in these complex systems is paramount.

This position offers a strong compensation package, including weekly pay, a 401(k) with a company match, paid time off, and comprehensive health, vision, and dental benefits. This is a fantastic opportunity for a skilled Support Engineer to take on a challenging and rewarding role at the forefront of cloud technology. If you are a dedicated and experienced professional who meets these requirements and is passionate about providing top-tier technical support, we encourage you to apply.