​This is a full-time, Fully Remote IT Support Specialist role at Onebrief, an AI-powered workflow software company valued at $1.1B, specializing in solutions for military staffs. This role is a crucial member of the IT department, responsible for providing comprehensive technical support and managing IT operations from onboarding to system maintenance and security.

• ​Location: Remote.
• ​Compensation: $75.6K – $92.4K plus Equity.
• ​Clearance/Citizenship: US Citizenship is required.
• ​Experience Required: Minimum of 1 year of IT work experience in a help desk or IT support role in a startup environment.
• ​Travel: Ability to travel up to 10% of the time.
• ​Focus: Providing Tier 1, 2, and 3 IT support; managing assets (physical/digital); and performing system maintenance for various SaaS platforms (likely including Google Workspace, Slack, macOS, and Windows).

​What You’ll Do: Full-Cycle IT Operations and Support

​The Specialist handles a wide range of responsibilities, acting as the first point of contact while also performing system administration and process documentation.

• ​Frontline Support: Serve as the first point of contact for technical assistance. Liaise with internal users and external vendors to resolve technical issues.
• ​Tiered Support & RCA: Provide tier 1, 2, and 3 IT support, and conduct root cause analysis (RCA) when necessary.
• ​Lifecycle Management: Onboarding and off-boarding of employees, including new user training and managing access to various IT systems and applications. Manage company assets, both physical (laptops) and digital.
• ​System Maintenance & Security: System maintenance of various SaaS platforms. Conduct regular system audits and preventive maintenance. Adhere to and enforce company policies regarding cyber security.
• ​Documentation & Process: Codifying adhoc IT process and writing supporting documentation.

​Required and Desired Qualifications

​The ideal candidate is an ambitious self-starter with a background in fast-paced startup environments and familiarity with standard enterprise tools.

• ​Required Experience: Minimum of 1 year of IT work experience in a help desk or IT support role in a startup environment.
• ​Technical Knowledge: Strong knowledge of computer systems, networks, and commonly used software.
• ​Soft Skills: Excellent communication skills.
• ​Citizenship: US Citizenship required.
• ​Nice to Haves:
  • ​2 years of IT work experience or experience in a system administration role.
  • ​Degree in computer science or an IT certification (e.g., CompTIA A+).
  • ​Experience with macOS, Windows, Google Workspace, Slack, and other SaaS tools.