​This is a full-time Field Support Engineer role at New Era Technology, focused on providing onsite technical services for mission-critical data center systems, specifically specializing in liquid cooling equipment. This position involves a mix of installation, commissioning, maintenance, and reactive troubleshooting across electrical, mechanical, and IT components.

• ​Location: Ellendale, North Dakota (Field-based).
• ​Travel Requirement: Ability to travel 50% of the time on average (with ability to travel 25–75% with little notice in rare cases).
• ​Experience Required: Minimum of 5 years of experience in field service or a similar technical support-related position.
• ​On-Call: Availability to work extended hours, including participation in a 24/7 on-call rotation.
• ​Focus: Installation, startup, preventative, and remedial maintenance on liquid cooling equipment, troubleshooting PLCs, electromechanical systems, and low-voltage electrical components (124/208VAC and 48V DC).

​Duties and Responsibilities: Commissioning, Maintenance, and Troubleshooting

​The engineer is responsible for the full lifecycle support of liquid cooling systems, ensuring high availability in data center environments.

• ​Deployment & Commissioning: Participates in system deployment projects, delivering installation, startup, and/or commissioning support services within the service area.
• ​Reactive & Preventative Support: Responds onsite to dispatches within required SLAs for scheduled and unscheduled service requests (reactive breakdown support and planned maintenance).
• ​Advanced Troubleshooting: Provides onsite support by assisting in troubleshooting and fault isolation of programmable logic controllers (PLCs), electromechanical, networking, cooling, and related systems. Identifies necessary parts for repairs.
• ​Technical Documentation: Maintains accurate customer service records/reports, contributes to the creation of knowledge articles and technical documentation, and recommends process/manual improvements.
• ​Team Contribution: Contributes to the development of service bulletins and procedures, and serves as a technical resource to sales/business development.

​Position Qualifications: Electrical, Mechanical, and IT

​The successful candidate must possess a strong blend of data center operations experience with specific knowledge of cooling systems and electrical components.

• ​Experience: Minimum of 5 years of experience in field service. Prior experience of working within Data Center environments is required.
• ​Troubleshooting: Prior experience troubleshooting and repairing hardware is required (electromechanical equipment, controllers, sensors, actuators, pumps, etc.).
• ​Electrical/Schematics:
  • ​Experience reading mechanical and electrical Schematics.
  • ​Experience working with 124/208VAC and 48V DC.
• ​IT/Diagnosis: Ability to successfully apply technical knowledge to identify root causes. Requires troubleshooting skills and sound technical judgment.
• ​Physical/Schedule: Ability to lift up to 75 pounds. Must be available for a 24/7 on-call rotation.