​This is a full-time, remote Technical Customer Support Engineer role at ClickHouse, a fast-growing company specializing in real-time analytics and distributed databases. This role is focused on the Eastern Time Zone (EST) to support North American customers and is a customer-facing position requiring strong technical depth and communication skills. The role spans traditional support, pre-sales technical assistance (POCs), community engagement, and knowledge creation.

• ​Location: Remote, must be located in the United States or Canada (Eastern Time Zone required).
• ​Focus: Providing first-line technical support, professional response, and on-call coverage for complex issues related to ClickHouse Cloud and ClickHouse open-source.
• ​Communication Requirement: Strong written and verbal English and German communication skills.
• ​Support Model: 24×7 Support in a global, distributed environment (requires presence/availability according to scheduling).
• ​Perks: Stock options, flexible time off, and a $500 home office setup allowance.

​What You Will Be Doing: Technical Guidance and Knowledge Sharing

​The engineer will own a variety of tasks from direct customer interaction and case management to content development and cross-functional partnership.

• ​Customer Support: Supporting and guiding users, customers, and prospects via cases, chat, Slack, community, and virtual meetings. Delivering excellent customer service and providing on-call coverage within required SLAs.
• ​Pre- and Post-Sales Support: Partnering with the Go-To-Market team on deeply technical aspects of Proofs-of-Concept (POCs), in addition to post-sales case resolution.
• ​Knowledge Creation: Develop solutions that can be shared via documentation, knowledge base, blogs, meetups, webinars, and training.
• ​Collaboration & Feedback: Work closely with global Support Services, Engineering, Go-to-Market, and Product Management teams to help define functionality required by users and customers.
• ​Mentorship: Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers.

​Required Technical Breadth and Qualifications

​The role requires experience in distributed systems and database administration, coupled with specific language proficiency.

• ​Domain Expertise: Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems.
• ​Prior Experience: Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
• ​Language Skills: Strong written and verbal English and German communication skills.
• ​Schedule: Be present and available according to the scheduling required to deliver high-quality 24×7 Support in a global, distributed environment.
• ​Soft Skills: Mindset of teamwork, global engagement, empathy, and solving challenging problems. Self-driven, curious, and eager to continuously learn and grow.

​Bonus Points

• ​Experience with ClickHouse.
• ​Experience with OSS and open-source technologies.
• ​Experience with Azure, GCP or AWS.
• ​Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others.