​This is a full-time Senior Technical Support Engineer role at Chainguard, focusing on providing world-class support for their products, specifically Chainguard Images. This is a highly technical role that goes beyond basic support, involving complex troubleshooting of issues related to modern cloud-native tools, security, and the software supply chain.

• ​Location: Remote, United States.
• ​Experience Required: 5+ years supporting enterprise customers; 3+ years with Linux, Docker, and Kubernetes.
• ​Focus: Triage, investigation, and annihilation of complex customer issues involving containers, Kubernetes, DevOps tools, and software supply chain security.
• ​Key Duty: Participating in an on-call rotation for after-hours, weekend, and holiday support.

​What You’ll Do: Technical Investigation and Customer Advocacy

​The engineer serves as the primary technical interface for complex product issues, acting as an investigator, translator, and liaison between the customer and Engineering.

• ​Frontline & Investigation: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
• ​Escalation & Advocacy: Engage the Engineering team when necessary, and push bugs, feature requests, and issues up to Engineering and Go-To-Market (GTM) teams.
• ​Communication: Keep customers happy and informed, and explain technical concepts clearly to both technical and non-technical audiences.
• ​Documentation: Create detailed write-ups of new issues and contribute helpful Knowledge Base articles.
• ​Autonomy: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
• ​Team Contribution: Participate in an on-call rotation and actively seek new challenges and share knowledge (learn, teach, repeat).

​Required Technical Expertise and Qualifications

​The successful candidate must possess deep experience in containerization, cloud environments, and the modern DevOps toolchain.

• ​Core Experience:
  • ​5+ years supporting enterprise customers.
  • ​3+ years with Linux, Docker, and Kubernetes.
• ​DevOps Toolchain: Comfortable in the DevOps environment, specifically experienced with CI/CD, GitHub, Helm Charts, Terraform, and Open Source.
• ​Cloud Platforms: Experience with AWS, Azure, or GCP (AWS EKS experience is a plus).
• ​Communication: Must deliver top-tier customer experiences with stellar written and verbal communication.
• ​Security (Kudos): Extra credit for experience with security frameworks, software supply chain security, or vulnerability scanning.
• ​Certifications (Kudos): Extra credit for CKA, CKAD, CKS, or KCSA certifications.
• ​Background: Bachelor’s degree (STEM preferred) or equivalent experience. Startup experience is a plus.