​This is a temporary, full-time Applications Support Analyst role, expected to last between 8 and 9 months. The analyst acts as the key liaison between operational and technical teams, ensuring proprietary applications are available, properly configured, and functioning as expected. The role involves hands-on system maintenance, troubleshooting, and participation in an on-call rotation.

• ​Location: Remote (US CO Remote).
• ​Compensation: $24.23 to $30.29 an hour.
• ​Duration: Temporary (8 to 9 months).
• ​Education: Bachelor’s Degree in a related discipline (e.g., Computer Science) preferred.
• ​Experience: Previous application and/or IT systems level support experience is required.

​Essential Functions: Maintenance, Communication, and Incident Response

​The primary focus is maintaining application health across environments and reacting quickly to business outages.

• ​Application Management: Install, configure, and maintain proprietary applications across Development, UAT, and Production systems.
• ​Incident Response: React to business outages to quickly identify, communicate, and rectify issues. Resolve performance discrepancies and communicate findings with stakeholders.
• ​Troubleshooting & Research: Comprehend and translate users’ needs to facilitate resolution. Research complex reporting scenarios, system incidents, and process flow events.
• ​Auditing & Documentation: Participate in performing periodic user audits of key applications. Assist in maintaining detailed documentation of procedures and information flow, including providing user documentation like process-flow descriptions and/or Visio diagrams.
• ​Collaboration: Provide feedback regarding release documentation to the Release Manager and developer.
• ​Schedule: Participate in the department’s on-call rotation.

​Essential Knowledge and Technical Environment

​The role requires foundational knowledge across the Microsoft server and application stack, including directory services and web hosting.

• ​Directory/Web Services: Proficient with Microsoft Active Directory (AD) and relevant experience with Microsoft Internet Information Server (IIS).
• ​Operating Systems: Baseline knowledge of Microsoft Windows 2003, 2008, and 2012 servers.
• ​Data & Documents: Prior experience/ability with Microsoft SQL. Proficient with Adobe Acrobat. Familiarity with editing XML documents.
• ​Application Delivery: Baseline knowledge of application deployment over a CITRIX environment.
• ​Office Suite: Proficient with full MS Office Suite including SharePoint functionality.