​This is a full-time, Fully Remote Regional Support Engineer role at United Imaging, a global medical device developer. The engineer acts as the primary technical liaison and Regional Support Specialist for multiple medical imaging (MI) systems, with a focus on PET/CT. The role is critical for driving technical experience, providing advanced support to the Field Service team, developing training, and managing customer escalations during a period of rapid company growth.

• ​Location: Fully Remote (Reports to HQ in Houston, TX).
• ​Travel: Ability to travel extensively throughout the US (~75%) and internationally.
• ​Experience: Minimum 5 years’ experience servicing MI imaging systems (preferably in a national or regional specialist role).
• ​Education: BSEE or equivalent degree.
• ​Focus: Advanced technical support for Field Service Engineers (FSEs) and customers (remote/on-site), developing/delivering technical training, triage/closing customer escalations, and improving first-time-fix rates for PET/CT systems.

​💻 Duties & Responsibilities: Support, Training, and Escalation

​The engineer is a high-level technical expert responsible for system reliability and the competence of the field team.

• ​Regional Technical Support: Act as the Regional Support Specialist for MI (PET/CT) systems, providing rapid technical support to Customer Service Engineers and Customers, both remote and on-site as needed.
• ​Training & Mentorship: Responsible for developing and delivering technical service training courses at the Training Center in Houston. Responsible for technical knowledge transfers to field-based CSOs to drive world-class first-time-fix rates.
• ​Escalation Management: Responsible for triaging, coordinating, managing, and closing customer escalations; working closely with the Field Service and Business Unit teams.
• ​Liaison & Reporting: Act as a technical interface between the MI Business Unit and the US Field Service organization. Tracking, monitoring, and communicating top reliability and serviceability issues reported by the field.
• ​Guidance: Providing guidance on siting, installations, tooling, and test equipment required for high levels of customer service.

​🛠️ Required Experience and Skills

​The role demands deep, practical knowledge of medical imaging diagnostics and a passion for customer service.

• ​Domain Experience (5+ years required): Minimum 5 years’ experience servicing MI imaging systems (preferably in a specialist role).
• ​Technical Depth: Deep understanding of diagnostic MI in a medical imaging clinical environment.
• ​Prior Experience: Field service / technical support experience in high tech medical imaging. CT imaging service experience is a plus.
• ​Soft Skills: Totally Customer focused with a passion for solving customer problems, and committed to providing excellent customer satisfaction.