​This is a full-time, remote Support Engineer role at Rimini Street, a leading third-party enterprise software support provider. The position focuses on the Oracle Technology Archive Product Line within the North American region (NAMER). The engineer acts as the Archiving Expert for new clients, driving the creation of a comprehensive archive scoping roadmap, documenting download instructions for Oracle patches and media, and leading mini archiving projects.

• ​Location: Remote, United States.
• ​Experience: 5+ years relevant technical experience working with Oracle products (EBS, Middleware, Database), with knowledge of maintenance/patching mechanics for ERP architecture.
• ​Focus: Onboarding support, scoping archived software (patches/media) for compliance, documentation, client-facing consultation, and process improvement for Oracle Technology product lines.
• ​Work Requirement: Ability to work flexible hours to contribute to the 24x7x365 support service.

​Essential Duties & Responsibilities: Scoping, Consultation, and Process

​The engineer is the technical authority on client archive content and internal archiving processes.

• ​Archive Scoping & Consultation: Review new clients’ covered products and use standard processes to help them build an archive scoping roadmap document. Act as the Archiving Expert during scoping sessions, creating and presenting the archive document to client technical and financial teams.
• ​Technical Instruction: Provide a detailed instruction guide to download software patches and media by release and platform for Oracle technology key areas (Database, Developer Tools, Middleware).
• ​Project Leadership: Ability to run and lead conference calls with customers and lead mini archiving projects from start to finish.
• ​Process Management: Responsible for the improvement, growth, and evolution of the archive process, including process documentation, tracking, and scoping.
• ​Internal Coordination: Work closely with the Archive QA team, Archiving Services team (who perform downloads), Onboarding, and Account Managers to track client progress and validate archive completeness.

​Required Experience and Technical Skills

​The role mandates deep knowledge of Oracle’s technical and ERP environments, focusing on maintenance and deployment mechanics.

• ​Domain Expertise (5+ years required): Technical experience working with Oracle products (Oracle E-Business Suite (EBS), Oracle Middleware, Oracle Database).
• ​Technical Knowledge (Mandatory): Knowledge of software patching, maintenance, upgrading, and installation methodologies for ERP architecture (including Database and Middleware/Fusion Middleware/WebLogic).
• ​ERP Experience (Strong Skills): Strong skills with Oracle E-Business Suite, Fusion Middleware, JDE, or Siebel.
• ​Soft Skills: Strong client facing skills with a leadership background, excellent presentation skills, attention to detail, and extreme focus on Client satisfaction.
• ​Desired/Plus: Consulting background, Project management related skills, and knowledge of developer tools (JDeveloper, OBIEE).