​This is a Third-level, advanced Technical Support Engineer role at SMA America, focused specifically on providing expert service and advanced troubleshooting for Large Scale Photovoltaic (PV) Systems and products. The engineer serves as an advanced service engineer, technical expert, and mentor, driving root cause analysis for difficult issues and improving system concepts in the clean energy sector.

• ​Location: Remote (Rocklin, CA headquarters hub; position utilizes a dedicated hybrid schedule—in-office Tuesday and Thursday, remote Mon, Wed, Fri).
• ​Salary Range: $82,000.00 – $108,000.00.
• ​Education: Bachelor’s degree in electrical engineering is required.
• ​Experience: At least 3–5 years in a technical support role, and at least 3 years of experience in power plant system commissioning is required.
• ​Focus: Advanced troubleshooting (Tier 3), root cause analysis for power plant level and communication problems, serving as a Subject Matter Expert (SME), and coordinating technical escalations globally via Jira.

​Primary Duties: Expert Support and System Improvement

​The engineer provides the highest level of technical escalation support and drives internal improvements in product design and service capabilities.

• ​Advanced Service: Serves as an advanced service engineer for all SMA large scale products, conducting quantitative and qualitative analysis to determine root cause during technical escalations.
• ​Technical Support & Coordination: Provides high-level support for difficult and unresolved customer inquiries, coordinating with customers and SMA’s Global Competency Center via the JIRA ticket system and email.
• ​Mentorship & Training: Serves as an expert technical resource and mentor for second-level Contact Center agents and Field Service staff. Creates work instructions and training material to elevate technical skills across the Global Service Organization.
• ​R&D Interface: Serves as the interface with Research & Development to optimize the design, performance, and serviceability of large scale products.
• ​SME Role: Performs as a Global Virtual team resource serving as a Subject Matter Expert (SME) for Root Cause Analysis (RCA) of failures across Quality, R&D, Global Service Organization, and Supply Chain.

​Required and Preferred Qualifications

​The role requires a strong background in electrical engineering and practical experience in the solar energy field.

• ​Education: Bachelor’s degree in electrical engineering is required.
• ​PV/Solar Expertise (Required): Advanced knowledge of solar electric (PV) installation, system design, and/or inspection is required.
• ​Commissioning Experience (Required): At least 3 years of experience in power plant system commissioning is required.
• ​Technical Skills (Required): Advanced technical troubleshooting skills, advanced knowledge of engineering and mathematical concepts, and proficiency with Microsoft Office Suite.
• ​Preferred Skills: Advanced knowledge of power plant measurement devices and techniques is strongly preferred. Ability to work nonstandard business hours occasionally. Spanish and/or German language skills are a plus.