​This is a full-time Technical Support Engineer role responsible for maintaining and troubleshooting software applications, with a strong focus on the Mortgage sector. The engineer will act as a critical liaison between end-users and development, driving root cause analysis, implementing code fixes, and ensuring application stability and performance across the full stack (MERN, C#, .Net).

• ​Location: Pittsburgh, PA, USA.
• ​Salary Range: $95,000 – $120,000 per year.
• ​Focus: Investigating production incidents, debugging MERN/.Net/T-SQL code, implementing software fixes and enhancements, and ensuring compliance within the Mortgage lending process.
• ​Technical Stack: MERN, C#, .Net, Entity Framework, T-SQL, Microsoft Azure, RESTful APIs, Visual Studio, Postman.

​Position Responsibilities: Troubleshooting, Coding, and Documentation

​The engineer performs advanced debugging and actively contributes to application stability through coding and process adherence.

• ​Incident Resolution & Debugging: Investigating and resolving production incidents. Identifying and resolving software defects, performance issues, and other technical problems through debugging and complex testing.
• ​Code Implementation: Developing and implementing solutions by coding, testing, and deploying fixes and enhancements to improve application stability. Quickly assess existing code bugs and repair.
• ​Root Cause Analysis (RCA): Identifying the underlying causes of issues to prevent recurrence.
• ​Collaboration & Compliance: Acting as a liaison between users and development. Collaborating with QA and infrastructure teams. Ensuring compliance by following established SDLC methodologies (Scrum, Kanban, Hybrid) and risk guidelines.
• ​Monitoring & Documentation: Monitoring application performance metrics and creating/updating technical documentation (user guides, troubleshooting procedures, knowledge base articles).

​Required Qualifications and Technical Skills

​The role requires strong full-stack technical skills, database proficiency, and domain expertise in lending.

• ​Domain Expertise: Experience in the Mortgage sector and familiarity with the mortgage lending process.
• ​Programming Languages & Frameworks (Strong Skills Required):
  • ​MERN stack (MongoDB, Express.js, React, Node.js).
  • ​C#, .Net, Entity Framework.
  • ​T-SQL (SQL experience).
  • ​Object-oriented programming mindset.
• ​Architecture & Tools:
  • ​Experience with Microsoft Azure or general cloud development.
  • ​Experience with RESTful APIs and developing scalable and secure web architecture.
  • ​Tools: Visual Studio, Postman.
  • ​Knowledge of Unit testing principles and Version control systems (source/version control).
• ​Methodologies: Familiarity with ITIL framework (or similar) and incident management processes, along with various SDLC methodologies.