​This is a full-time, remote Cloud Engineer (Escalations) role at Summit 7, focused on protecting the US defense industrial base by providing advanced technical support for Microsoft 365 and Azure services. This position serves as the high-level technical escalation point for the service desk, investigating and resolving complex issues, and leading technical change execution. A special preference is given to candidates with applicable Microsoft and Azure experience.

• ​Location: Remote (Huntsville, AL / Remote Anywhere).
• ​Salary: $70,000 – $110,000 per year (Dependent upon qualifications).
• ​Clearance/Certification (Required): Security+ is REQUIRED.
• ​Focus: Tier 2/3 escalations, compliance administration (AIP, DLP), Azure VM troubleshooting, defining technical processes, and managing tickets per strict SLAs.

​Essential Functions and Duties: Escalation & Operations

​The engineer handles the most complex issues, drives technical consistency, and manages project execution.

• ​Technical Escalation: Serve as a technical escalation point for the service desk, investigating and resolving complex technical problems related to Microsoft 365 and Azure services.
• ​Process Improvement: Collaborate with teams to identify, design, and document technical processes that improve operational efficiency, consistency, and quality.
• ​Technical Change Management: Lead the planning, coordination, and execution of technical changes, including software deployments, system upgrades, and infrastructure modifications.
• ​Service Delivery: Manage personal KPIs, monitor the ticket backlog, identify bottlenecks, and ensure all tickets are processed in accordance with Service Level Agreements (SLAs).
• ​Client Interface: Serve as a technical point of contact for clients, providing updates and ensuring solutions meet expectations.

​Job Specifications and Required Technology Experience

​The role requires mandatory security certification and deep hands-on expertise with the full Microsoft cloud stack.

• ​Mandatory Certification: Security+ is REQUIRED.
• ​Desired Certifications: Microsoft Certificates (AZ-104, SC-300, SC-400).
• ​Core Technology Experience (Hands-on Required):
  • ​Microsoft 365: Compliance Administration (AIP, DLP, Data lifecycle management), Teams, Exchange, SharePoint, and Security Administration.
  • ​Azure Technology: Azure AD, AD Connect, Conditional Access, AVD, and Intune.
  • ​Virtual Machines: Management, monitoring, and troubleshooting of Azure VMs.
  • ​Identity & Networking: Active Directory Domain Services (AD DS), Active Directory Federation Services (AD FS), Certificate management, and Network Troubleshooting