​Cvent, a leading meetings, events, and hospitality technology provider, is seeking an entry-level Application Support Engineer. This role is a “jack of all technology trades” and is technical in nature, aiming to ensure Cvent’s products are bug-free and have top-notch performance. This position is not customer-facing but supports internal teams and clients indirectly.

• ​Location: Virtual in the Pacific Time zone (9am – 6pm PT). Must reside in Oregon, California, Utah, Washington, or Canada.
• ​Estimated Base Salary Range: $85,000 – $120,000+ annually + bonus (depending on experience and location).
• ​Required Education: BS in Computer Science, Information Systems, or equivalent major.
• ​Focus: Software debugging, database querying (SQL), troubleshooting frontend/backend systems, and facilitating communication between technical and non-technical teams.

​In This Role, You Will: Technical Troubleshooting & Collaboration

​The engineer will serve as a crucial technical resource for internal support and operations teams.

• ​Software Support: Provide top-tier software support for Cvent’s product offerings to the internal customer service team and clients (not customer-facing).
• ​Debugging & Analysis: Assist operations and development teams with debugging software issues. Query databases to generate and analyze data for reporting and troubleshooting purposes.
• ​System Maintenance: Troubleshoot and maintain frontend and backend systems. Monitor, document, and report system and performance issues.
• ​Cross-Functional Collaboration: Work with multiple teams (including sales engineering) to find, analyze, and resolve client issues. Facilitate communication between technology teams and other departments on issue status and resolution.
• ​Knowledge Resource: Supply in-depth technical and business product knowledge to multiple teams.

​Required and Preferred Skills

​Cvent emphasizes that attitude and aptitude are more important than prior specific tool experience, offering a 3-4 week training program.

​Required Technical & Knowledge

• ​Databases: Understanding of relational databases and proficiency in querying data using SQL.
• ​Programming: Solid knowledge of at least one object-oriented programming language.
• ​Web Fundamentals: Working knowledge of HTML/CSS.
• ​Methodology: Understanding of the Software Development Life Cycle (SDLC).
• ​Aptitudes: Excellent problem-solving/analytical skills, outstanding communication, and a zealous attention to detail.

​Bonus Technical Experience (Pluses)

• ​Monitoring Tools: NewRelic, Splunk, Datadog.
• ​Cloud Hosting: Amazon Web Services (AWS).
• ​Programming Languages: Java, C#, .Net, Node.js.
• ​Databases & Messaging: Couchbase (NoSQL), Elasticsearch, RabbitMQ.
• ​APIs: SOAP or REST-based.
• ​Build & Deploy: Docker and Jenkins.
• ​Version Control: Git.