​Thermo Fisher Scientific is seeking an experienced Digital Support Engineer to join the MSD Service division. This position is 100% remote (in Idaho) and is crucial for ensuring the smooth introduction, delivery, and support of the company’s digital solutions by managing the integration with complex customer IT infrastructures.

• ​Location: Fully Remote, Idaho, United States of America.
• ​Experience: Typically required Bachelor’s or Master’s degree in ICT/Computer Science or a technical/SW field; 5+ years of specific experience in key technologies.
• ​Travel: Open to travel up to 25% of time (mainly regional).
• ​Focus: IT application management, infrastructure consulting (pre-installation), automated deployment, setting up remote diagnostics, and advanced troubleshooting of systems and software integration within customer networks.

​Specific Work and Responsibilities: Consulting, Deployment, and Diagnostics

​The engineer bridges the gap between the product development, customer IT, and local support teams, focusing heavily on infrastructure compatibility and automation.

• ​Pre-Installation Consulting: Engage with local support teams as a consultant to design the integration of the solution with the customer’s local infrastructure and answer all IT-related questions.
• ​Remote Capabilities: Ensure systems are set up for remote diagnostics and health monitoring.
• ​Deployment & Automation: Perform automated deployments through the use of configuration management technology (Ansible). Support factory and development teams with first deployments and installs.
• ​Troubleshooting & Support: Conduct detailed troubleshooting and analysis of system, software, and infrastructure problems that affect reliability and performance. Provide support to installations within the agreed SLA.
• ​Documentation & Feedback: Engage with development and operations to provide recommendations for manuals, training, and customer-facing material.

​Required Knowledge and Technology Expertise

• ​Core Experience: Experience in IT application management; experience with data storage and (remote) software installations, support, and troubleshooting.
• ​Networking: Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, and VLANs.
• ​Virtualization: Experience with virtualization technologies like VMWare/KVM infrastructure.
• ​Advanced Experience (5+ Years): Knowledge or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting (Ansible), Kubernetes, and Docker.
• ​Soft Skills: Confirmed customer facing skills and strong problem-solving and analytical approaches.