The Senior Manager – IT is responsible for coordinating staff activities across business systems, programming, and network operations to ensure effective computer resources are provided to users. This role requires strategic input, complex problem-solving, and a deep technical focus on modern systems architecture.

• Location: Pittsburgh, PA, United States (Remote / also listed in Clayton, NC)
• Experience: 7 years required (10 years preferred) in managing interfaces (batch, real-time), data processing, system analysis and design, and operations. 3 years of supervising subordinates is preferred.
• Compensation: $119,929 – $209,876 Annually
• Focus: API Microservices Event Data Architecture, system performance analysis, developing strategic computer resources (data security, disaster recovery), and project management oversight.

Key Responsibilities: Technical Strategy and Operations

This role is a technical integrator and operational director, focused on both strategic development and daily system efficiency.

• Technical Problem Solving: Provides solutions to a wide range of difficult and complex problems, requiring extensive investigation and analysis around API Microservices Event Data Architecture.
• Strategy & Policy: Provides ** input into departmental strategy** for Digital products and Operations, and focuses on policy and strategy implementation.
• System Efficiency & Analysis: Analyzes performance indicators (transactions per second, response time) to ensure systems are operating efficiently. Analyzes problems and capabilities to develop solutions for improved operating procedures and operational efficiency.
• Project & Team Management: Assigns personnel and schedules workflow for API/Microservices projects. Confers with programming personnel and oversees testing of new and revised programs. Directs training or trains personnel in information systems.
• Resource Development: Develops computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Oversight: Responsible for oversight of evaluating, developing, and maintaining data systems. Identifies system needs and directs the composition of new/revised program instructions.

Qualifications: Depth in Data and Systems Management

Success requires a blend of senior technical background, project management expertise, and strong people leadership skills.

• Experience: 7+ years in managing interfaces, data processing, system analysis, design, and operations.
• Leadership: 3 years of supervising the work of subordinate employees is preferred. Leadership ability as a creative, competent team builder.
• Technical Skills: Experience with Programming and systems analysis.
• Project Management: Project management expertise in planning and completing large and small projects.
• Soft Skills: Strong verbal, written, analytical, and interpersonal skills. Ability to solve problems and interpret instructions in any form.