NiCE is seeking a highly ambitious Senior AI Project Manager to lead AI project initiatives with full ownership, ensuring alignment with customer expectations and timely delivery. This role is a critical liaison between AI product management and business stakeholders, driving processes like Go-to-market activities and roadmap coordination.

• Location: USA – Remote
• Experience: 7+ years in project management; experience must include AI/Gen AI project delivery.
• Certification: PMP Certification is required.
• Focus: Leading AI/Gen AI product lifecycle, customer-facing delivery, revenue forecasting, and project metric reporting.

Key Responsibilities: Project Ownership and Stakeholder Management

The Senior AI Project Manager is expected to be a highly adaptable, solution-oriented leader who drives complex projects from planning through deployment.

• Project Ownership: Lead AI project initiatives with full project ownership. Serve as project owner for internal and customer stakeholders, managing escalations and driving resolution.
• Delivery and Documentation: Define and document project delivery and timelines. Develop and maintain detailed project plans, training materials, and process documentation.
• Lifecycle Management: Guide Project teams through launch readiness, deployment strategy, and lifecycle planning. Identify and address process gaps to enhance rollout efficiency.
• Cross-Functional Coordination: Coordinate and facilitate regular status meetings. Interact with product managers, support teams, marketing, release management, operations, and business leaders to ensure transparency and progress.
• Forecasting and Reporting: Experience with Revenue Forecasting & Risk Planning. Experience with Project Metric/KPI Reporting (e.g., PBI).

Required Experience and Skills: AI and Methodologies

Success requires extensive project leadership experience, specifically in emerging AI technologies, coupled with formal project management training.

• Domain Expertise: Experience with AI/Gen AI project delivery.
• Methodologies: Experience with Waterfall & Agile (Hybrid/Iterative) Project Delivery Methodologies.
• Core Experience: 7+ years’ experience in project management.
• Customer Focus: Experience with Customer Facing Project Delivery and excellent Escalation Management skills.
• Adaptability: Adaptable and Solution-Oriented under Tight Deadlines.
• Communication: Ability to work with and to interpret technical information to non-technical individuals.
• Certification: PMP Certification is required.

Advantageous Skills:

• Experience with AI-driven Project Management Tools.