Hims & Hers, a leading health and wellness platform focused on accessible and personalized care, is seeking a Sr. Project Manager to join the Order Management team. This highly cross-functional and external-facing role is key to implementing strategic initiatives that ensure on-time customer delivery and operational excellence across the network.

• Location: US Remote
• Compensation: $125K – $140K (US-based estimate)
• Reporting To: Director of Order Management

Responsibilities: Partnership Management and Operational Excellence

You will be responsible for the full lifecycle of high-impact initiatives, with a primary focus on the performance and standardization of external pharmacy partners.

• Partnership Management: Develop and manage new and existing external pharmacy partnerships, serving as the primary point of contact and leading recurring business reviews.
• Operational Performance: Drive the performance of external partners to ensure on-time customer delivery and meet defined operational goals.
• Standardization & KPIs: Establish standardized processes and best practices and develop KPIs to monitor performance and identify areas for systematic or process improvement.
• Cross-Functional Collaboration: Collaborate effectively with groups across the company, including Pharmacy Partners, Operations, System Product teams, and CareOps (CX/Telemed), balancing clinical, customer, and business needs.
• Data-Driven Improvement: Continuously monitor and analyze performance to identify patterns and trends, synthesizing complex data to drive data-informed decision-making and execution.

Required Qualifications:

The ideal candidate has a strong background in operational project management, preferably within a fast-paced, high-growth environment focused on order fulfillment.

• Experience: 8-10+ years of experience in project management or operations management, preferably in order management.
• Education: A BS/BA degree is required (MBA is preferred).
• Execution & Influence: Proven success leading cross-functional initiatives from planning to execution, with the ability to influence key stakeholders and present complex information to technical and non-technical audiences.
• Analytical Success: Demonstrated success in an analytical and operations role within a rapidly growing company, capable of balancing data-driven inputs for rapid decision-making.