Coretelligent, a recognized provider of comprehensive managed IT solutions specializing in cybersecurity and cloud services for financial and life science sectors, is hiring a senior network troubleshooter. This role is crucial for maintaining and securing complex multi-tenant client network infrastructures.

• Location: Remote; United States
• Employment Type: Full-time
• Salary Range: $85,000 – $100,000 (depending on experience)

Job Overview: Multi-Cloud, Multi-Vendor Escalation

As a Support Engineer II, you combine advanced troubleshooting, configuration, and client-first service in a fast-paced Managed Service Provider (MSP) setting. You’ll serve as a trusted resource for escalations and mentor junior staff.

• Core Platforms: Provide advanced support across Fortinet, Cisco, Palo Alto, and Ubiquiti networking environments.
• Security Management: Manage and maintain firewall policies, VPNs (site-to-site and remote access), routing, and switching configurations.
• Troubleshooting: Resolve complex network connectivity issues related to LAN/WAN, VLAN segmentation, DHCP/DNS, NAT, QoS, and wireless access points.
• Analysis & Monitoring: Analyze traffic flows, system logs, and performance metrics to proactively improve network stability, utilizing tools like LogicMonitor, PRTG, or SolarWinds.
• Collaboration: Coordinate vendor escalations and assist with cloud network integration (Azure/AWS) and firmware upgrades.
• Mentoring: Provide training and mentorship to Engineer I team members.
• Commitment: Participate in scheduled maintenance windows or after-hours escalations as required.

Required Networking Expertise:

This role requires specific, hands-on experience with core security and routing platforms.

• Experience: 3+ years of proven experience supporting and troubleshooting Fortinet and Cisco network environments.
• Platform Proficiency: Proficient with FortiGate, Cisco ASA/Catalyst/Meraki, and exposure to Palo Alto and Ubiquiti.
• Protocol Mastery: Strong understanding of fundamental networking concepts like TCP/IP, DNS, DHCP, NAT, VLANs, QoS, and IPsec tunnels.
• MSP Context: Ability to thrive in a fast-paced remote MSP environment with multiple concurrent priorities.

Preferred Skills (The Extra Edge):

• Certifications: Fortinet NSE4+, Cisco CCNA/CCNP, or equivalent vendor certification.
• Cloud & Compliance: Knowledge of cloud networking (Azure Virtual Networks, AWS VPCs) and Zero Trust/NAC solutions.
• Automation: Scripting experience (PowerShell, Python, or API integrations) is a plus.