This role is for a Technical Support Engineer focused on maintaining, troubleshooting, and enhancing software applications, specifically acting as a bridge between end-users and development teams. The position requires a unique blend of full-stack development skills for fixing and improving applications, alongside deep technical troubleshooting.

• Location: Pittsburgh, PA, USA (11 Parkway Center Drive South)
• Employment Type: Full Time

Core Responsibilities: Debugging, Fixing, and Analysis

Your primary goal is to ensure application stability, moving beyond simple ticket resolution to actively coding and deploying solutions.

• Production Incident Management: Actively investigate, analyze, and document solutions for production issues, including debugging and complex testing. This isn’t just resetting passwords; you are expected to fix the code.
• Solution Implementation: Develop, code, test, and deploy fixes and enhancements to improve application stability and performance.
• Root Cause Analysis (RCA): Identify the underlying causes of issues (bugs, performance problems) to prevent recurrence, aligning with ITIL or similar incident management frameworks.
• Monitoring & Compliance: Monitor application performance metrics and ensure all work adheres to established SDLC methodologies (Scrum, Kanban, Hybrid) and risk guidelines.
• Collaboration: Work directly with development, QA, and infrastructure teams to resolve complex issues and improve overall software quality.

Required Skills & Technical Stack:

The required skills paint the picture of a strong software engineer with a customer-facing support and maintenance focus, specifically within the demanding Mortgage sector.

• Core Technical Stack: Strong proficiency in relevant programming languages and technologies, including MERN (MongoDB, Express, React, Node.js), C# / .NET, Entity Framework, and T-SQL/SQL.
• Web Architecture: Experience with RESTful APIs, Scalable and secure web architecture, and cross-browser, Adaptive/Responsive development.
• Development Principles: Must have an Object-Oriented Programming mindset, experience with Unit testing and Version control principles (Git, etc.).
• Tools: Hands-on familiarity with Visual Studio and Postman.
• Industry Knowledge:
  • Experience in the Mortgage sector is required.
  • Familiarity with the mortgage lending process.
• Soft Skills: Excellent problem-solving, analytical, and communication skills, with the ability to quickly assess existing code bugs and repair.