The company, Solidago (implied), is seeking a RealPage Systems Administrator and Trainer. This role is a hybrid position focused on the technical configuration, optimization, and continuing education of all employees regarding the RealPage Unified Platform and related operational procedures.

This is a Full-time, Remote position with a salary range of $80,000.00 to $110,000.00 annually.

Core Responsibilities: Administration, Training, and Optimization

This Administrator acts as the internal RealPage SME, responsible for both system health and user proficiency, especially concerning affordable housing systems.

• System Configuration & Maintenance:
  • Maintain and configure the RealPage Unified Platform.
  • Coordinate with RealPage support teams, troubleshoot errors, run diagnostics, and document resolutions.
  • Ensure site property’s affordable real page systems are running properly and that full optimization of the software is utilized.
  • Provide technical specifications to IT staff for planning new features and upgrades.
• Training & Documentation:
  • Serve as the department’s RealPage Subject Matter Expert (SME) and assist staff with software-related support issues.
  • Create and facilitate RealPage training programs (virtual and instructor-led).
  • Design, develop, and customize technology training and instructional materials following company standards.
  • Create and deliver detailed technical documentation on operational processes.
• Process & Reporting:
  • Collaborate with stakeholders to continuously improve system functionality and related processes.
  • Track and measure employee progress and the effectiveness of training programs.
  • Develop and update tools and reports for ongoing access to learning information.

Required Experience and Skills

The role demands a candidate with direct experience as a RealPage power user, combined with extensive operations management and strong training/communication abilities.

• RealPage Expertise (Required):
  • Minimum three (3) years of experience as a superuser of RealPage Unified Platform or equivalent.
  • Advanced knowledge of RealPage products and services is required.
  • Knowledge of affordable housing is a plus.
• Operations & Process Management: Minimum of five (5) years of experience managing complex multi-disciplinary processes.
• Industry Knowledge: Advanced understanding of property management required at both corporate and property levels.
• Communication & Training:
  • Outstanding verbal and written communication skills, specializing in technical writing and documentation.
  • Excellent presentation skills and ability to elicit cooperation from all levels of the organization.