FIS (Fidelity National Information Services), a leader in fintech, is seeking a Systems Administrator II to join its Managed IT group. This role is dedicated to providing comprehensive IT support and administration to a specific banking client in the Troy, Alabama region.

This is a Full-time, Experienced position that is 5 days onsite at the banking client’s office location in Troy, AL. Candidates must have a valid Driver’s License and their own transportation.

Core Responsibilities and Client Support Mandate

This Administrator will be responsible for a wide range of desktop, system, and network administration tasks, acting as the primary IT resource for the client, managing both day-to-day support and project implementation.

• Desktop & Network Support: Provide remote and on-site desktop and network support to Managed Services clients.
• Administration & Monitoring: Perform on-site moves, adds, changes, and desktop and network administration. Conduct proactive monitoring of the network and systems.
• System Maintenance: Install, maintain, and upgrade internal computer hardware and software systems. Install, configure, and upgrade network operating systems and applications.
• Performance & Security: Propose and implement system enhancements to improve reliability and performance. Monitor usage and performance. Maintain a secure systems environment, including controlling user access and passwords.
• Hardware Handling: Ability to lift and move around hardware and equipment (servers, printers, fax machines, copiers, etc.).
• Project Implementation: Assist in on-site project implementation and evaluate/recommend software and hardware products.

Required and Preferred Technical Knowledge

The role requires a strong generalist with hands-on experience in the Windows and network ecosystem, and the ability to travel and maintain a flexible schedule.

• Networking & Tools: Strong knowledge of implementing and utilizing remote network management and monitoring tools. Experience with storage management, TCP/IP, network monitoring, and tools.
• Operating Systems & Apps: Experience configuring, implementing, and supporting:
  • Active Directory
  • M365
  • Windows Server OS and Windows desktop operating systems
  • Outlook/Exchange
  • Anti-virus, back-ups, and other desktop applications.
• Hardware/Software: Experience supporting both hardware and software applications in Windows.
• Travel/Logistics: Ability to travel and maintain a flexible work schedule. Must have their own transportation.
• Added Bonuses (Preferred):
  • Server administration skills.
  • Experience supporting Virtual Desktop Environment (VDI).
  • Experience with VMWare.
  • Basic knowledge of supporting the Azure environment.
  • Support experience with FIS banking applications.