The Wildlife Conservation Network (WCN) is seeking an experienced Systems Administrator to manage, optimize, and integrate its core technology platforms, with a primary focus on Salesforce (NPSP) and related fundraising/financial tools. This role is crucial for ensuring the technology ecosystem is robust, integrated, and secure to support the mission of protecting endangered wildlife.

This is a Full-time, Remote position available anywhere in the United States. The salary range is $90,000 – $100,000 per year.

Position Summary and Salesforce Mandate

This Systems Administrator will be a detail-oriented, systems-savvy professional responsible for both technical operations and strategic initiatives, leveraging technology to analyze donor data and produce meaningful insights. The role heavily involves working with third-party application integrations and Salesforce’s Nonprofit Cloud features.

Key Responsibilities:

• Salesforce Administration (NPSP):
  • Share administration responsibilities for Salesforce NPSP (Nonprofit Success Pack).
  • Assist in launching the Nonprofit Cloud for Grantmaking portal.
  • Support the implementation and ongoing administration of a Salesforce Experience Cloud–based donor portal.
  • Manage user access, permissions, licenses, and stay current on quarterly Salesforce releases.
• Data Analysis & Reporting:
  • Utilize Salesforce Einstein Analytics to generate advanced donor insights and predictive models (giving behavior, retention risk, revenue forecasting).
  • Conduct analysis and present insights using data visualization platforms like Power BI or Tableau.
  • Develop and track benchmarks and KPIs for donor engagement and revenue growth.
• Systems Integration & API Management:
  • Develop and maintain integrations between Salesforce and third-party platforms (e.g., Springboard/Classy, FreeWill, Hubspot, Sage Intacct, FormAssembly).
  • Configure and troubleshoot middleware or API connections (e.g., Zapier, Apsona, DataBlend, or custom scripts).
  • Assist with data syncing, ETL processes, and error resolution.
  • Evaluate and coordinate the implementation of improvements to the online donation platform.
• Cross-Team Support:
  • Collaborate with donor engagement, communications, programs, and finance teams to optimize data workflows.
  • Provide staff and partner training and documentation to improve adoption.

Required and Preferred Qualifications

The ideal candidate has a minimum of three years of Salesforce administration experience, particularly within a nonprofit or fundraising context, and proficiency with integration tools.

Required Qualifications:

• 3+ years of experience administering Salesforce (preferably NPSP).
• Experience building and managing API integrations.
• Strong Salesforce Flow and process automation experience.
• Proficiency with tools like Zapier, Apsona, DataBlend, or custom API development.
• Strong understanding of nonprofit operations, especially fundraising/CRM workflows and outbound grants management.
• Experience with data cleaning, migration, and validation.
• Familiarity with online payments, payment processors, and fraud detection/mitigation.

Preferred Qualifications (Bonus):

• Salesforce Administrator Certification (or equivalent experience).
• Experience implementing Salesforce Einstein Analytics and/or Salesforce Donor Portal.
• Experience implementing Salesforce Nonprofit Cloud for Grantmaking.
• Familiarity with SQL, Python, Apex, CSS, or HTML.
• Experience in Project Management and related tools.