An opportunity is available for a Director of Cloud Operations at Advantive, a fast-growing software company that provides solutions to the manufacturing and distribution sectors. This senior leader is responsible for developing and executing Advantive’s global hosting strategy and driving operational excellence across all client-facing cloud environments.

This is a full-time, remote position within the U.S. The role is categorized under Hosting.

Role Summary and Strategic Mandate

The Director is tasked with ensuring the reliable, secure, and cost-effective delivery of Advantive’s SaaS products. This involves strategic planning, financial management, and hands-on operational leadership across a multi-cloud landscape.

Key Responsibilities

• Strategic Planning & Governance: Drive alignment between cloud operations and business goals. Develop and maintain governance frameworks to ensure compliance, risk management, and strategic oversight across all cloud environments.
• Cloud Strategy & Operations: Oversee cloud operations for external-facing SaaS products hosted across a multi-cloud environment (AWS, Azure, and specialized platforms). Continuously enhance observability, monitoring, Disaster Recovery (DR), and Business Continuity practices.
• Financial Management & Cost Optimization: Lead cloud cost optimization initiatives, including budgeting, forecasting, and spend analysis across platforms. Develop strategies to reduce operational expenses and partner with Finance to ensure transparency and accountability.
• Performance & Service Delivery: Ensure system uptime and strict SLA adherence for all production systems. Champion robust incident management and escalation protocols.
• Leadership & People Development: Manage and develop a global team plus offshore vendor teams. Lead vendor partnerships, negotiating contracts and ensuring performance through SLAs and KPIs.

Required Experience and Qualifications

The ideal candidate is an experienced cloud leader with a strong technical background, commercial acumen, and proven success in managing geographically distributed teams and multi-cloud environments.

• Experience: 5+ years of cloud operations leadership experience.
• Domain Expertise: Proven track record managing multi-cloud (AWS + Azure) environments and experience with SaaS operations for customer-facing products.
• Certifications: AWS and/or Azure cloud certifications are required.
• Team & Vendor Management: Proven ability to build, scale, and optimize geographically distributed teams. Extensive vendor management experience across global and offshore teams.
• Skills: Strong technical foundation with the ability to balance strategy, execution, and people development. Must demonstrate attention to detail, proactive problem-solving, and disciplined execution.
• First 90 Days: Objectives include assessing team strengths/gaps, stabilizing key processes, reviewing/aligning SLAs, and building relationships with Delivery and Customer-facing teams.