An opportunity has emerged in our network for a Director of Strategy Advancement within the Associate Technology Experience (ATX) team at Humana. This senior leadership role provides the visionary direction across product, experience design, and insights to significantly enhance the end-to-end technology experience for all Humana associates, driving productivity, engagement, and satisfaction.

This is a full-time, fully remote (Nationwide) position. The estimated starting base salary range is $168,000–$231,000 per year, plus eligibility for a bonus incentive plan.

Role Overview and Strategic Mandate

The Director will be at the forefront of advancing the ATX vision, acting as a collaboration catalyst across all ATX disciplines (product, design, architecture, engineering, and support) to help Humana’s associates achieve their peak productivity.

• Strategic Leadership: Set the vision, strategy, and roadmap for ATX products, services, design, and insights initiatives, ensuring exceptional technology experiences.
• Product and Design Excellence: Drive human-centered design practices, championing usability, accessibility, and customer-centric experiences. Oversee the entire product lifecycle from ideation to delivery.
• Insights and Analytics: Lead research and analytics functions to gather actionable insights on associate technology needs, pain points, and usage patterns. Translate insights into prioritized opportunities, measurable KPIs, and business outcomes.
• Cross-functional Collaboration: Partner strategically with IT, HR, and business/IT segment leaders to ensure the technology experience aligns with enterprise requirements and end-user needs.
• Innovation: Promote a culture of experimentation, rapid iteration, and advanced solutioning using emerging technologies, continuously seeking opportunities to improve the associate technology experience.

Required Experience and Qualifications

This role requires extensive, progressive experience blending product strategy, design leadership, and technology experience management within large organizations.

• Experience: 8+ total years of progressive experience in product strategy, digital design, and/or technology experience leadership for large organizations.
• Leadership: Proven ability to lead cross-functional teams and navigate complex stakeholder environments.
• Strategy & Standards: Strong knowledge of technology experience standards, digital tools, and enterprise strategies.
• Skills: Exceptional analytical, strategic thinking, and communication skills.

Preferred Experience includes a demonstrated success in transforming enterprise technology experiences for employees/associates, a track record in leveraging data and insights for sustained product improvement, and 3+ years of technology product management and/or digital/service design leadership experience.