An opportunity has emerged in our network for a Director of IT Service Delivery and Productivity Tools at ConsultNet. This senior leadership role is critical for defining the vision and strategy for how enterprise teams interact with technology, ensuring service excellence, and driving the strategic adoption of modern collaboration platforms.

This position is a Contract-to-Hire (CTH) opportunity, is fully remote (US), and offers a pay rate of $75–$80 per hour.

Role Summary and Strategic Focus

The Director will lead a high-performing team to elevate the end-user experience and ensure the seamless, ITIL-aligned delivery of all IT end-user services and support operations across the enterprise.

Key Responsibilities

• Strategic Leadership: Define and execute the long-term strategy for IT service delivery, end-user computing, and enterprise productivity platforms.
• Productivity Platforms: Direct the implementation, management, and optimization of collaboration tools such as Microsoft 365, Slack, Google Workspace, and Zoom, developing roadmaps to drive innovation and adoption.
• Service Excellence: Oversee all aspects of IT end-user services (hardware, software, support), ensuring customer satisfaction and adherence to ITIL-aligned practices.
• Governance & Vendor Management: Establish KPIs, measure service performance, and ensure budget accountability by building and managing strategic vendor partnerships.
• Change Leadership: Act as a change leader, fostering continuous improvement and enabling seamless integration of new technologies across the organization.

Required Experience and Qualifications

This role requires extensive experience in IT service management and a proven history of leading digital workplace transformations at scale.

• Experience: 10+ years of IT experience, including 5+ years in senior leadership roles overseeing IT service delivery or end-user computing at scale.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
• Core Expertise:
  • Deep knowledge of ITIL practices and IT service management frameworks.
  • Proven expertise with productivity and collaboration tools, including enterprise-wide rollouts.
  • Strong track record of building and leading high-performing teams in complex environments.

Preferred Qualifications

• Advanced certifications (e.g., ITIL Expert, Microsoft Certified, Google Workspace Administrator).
• Experience implementing automation, AI, or self-service technologies to optimize IT services.
• Leadership of large-scale digital transformation or collaboration platform initiatives.