An opportunity has emerged in our network for an IT Operations Manager (ITOM) at Microsoft within the Cloud Operations & Innovation (CO+I) division, the engine that powers Microsoft’s cloud services, including Azure, Office 365, and Xbox.

This is a full-time, People Manager role located in Milwaukee, Wisconsin, with a mandate to lead and manage a diverse team of technical individual contributors and oversee site services and logistics for a critical datacenter.

Key Responsibilities and Leadership Focus

The IT Operations Manager is a leadership position responsible for ensuring operational stability, quality, safety, and talent development within the datacenter environment.

• Team Leadership & Development: Lead and manage a team of high-performing individual contributors, focusing on their talent development, coaching, and aligning them with the “One Microsoft” culture and values.
• Datacenter Oversight: Manage and oversee all datacenter site services, logistics, and deployment activities.
• Operational Stability: Analyze production operations and initiate corrective actions to ensure operational stability and the successful delivery of service levels, collaborating with multiple internal business groups.
• Quality & Compliance: Initiate and establish quality standards for the datacenter teams and manage those initiatives through to completion. Empower a culture of safety, security, and compliance in all datacenter activities.

Required Experience and Qualifications

This role requires proven experience in managing mission-critical physical operations and leading a technical workforce.

• Experience in Service Management: 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT/critical environment infrastructure).
• Leadership Experience: At least 2+ years experience leading and motivating a diverse, technical workforce.
• Availability: Willingness to work flexible hours, non-business hours, or other scenarios required by the rhythm of the business.
• Security: Ability to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications include enterprise-level experience managing large-scale, complex projects/programs, working knowledge of audit and compliance requirements, and a degree in a technical field (Engineering, Computer Science).

Compensation

The base salary range for this role varies based on the level (M4 or M5) and location.

• Datacenter Operations Management M4 (US Typical Range): $102,600 – $202,800 per year.
• Datacenter Operations Management M5 (US Typical Range): $127,600 – $229,200 per year. (Higher ranges apply to specific high-cost locations like the San Francisco Bay area and New York City metropolitan area).