A contact in our network has shared an opening for a Content Project Manager at an innovative leader in the EdTech sector. This is a unique, part-time contract position that is fully remote, offering a flexible work schedule of up to 25 hours per week. This role is a vital part of the Customer Experience Marketing team, with a mission to support instructors, students, and internal teams by ensuring they have access to clear, accurate, and user-friendly information. The ideal candidate will possess exceptional project management skills, a strong talent for technical writing, and a meticulous, detail-oriented mindset.

This position is centered on the management of content from concept to delivery and beyond. The primary responsibility of the Content Project Manager is to manage the creation, production, and upkeep of customer-facing and internal support content. This involves a wide range of materials, including help articles, user guides, and internal documentation. A key part of the job is the ability to simplify complex workflows into clear, user-friendly materials. This requires not only strong technical writing skills but also a deep empathy for the end-user, ensuring that even the most complicated processes are easy to understand.

The manager will also be responsible for maintaining the organization’s content library, ensuring it remains organized and up to date. This involves regular audits of existing content to ensure accuracy and relevance, as well as managing the lifecycle of new content. A highly collaborative mindset is essential for this role. The manager will be expected to work cross-functionally with various teams, including Platform, Marketing, Customer Success, Sales, and Research. This collaboration ensures that all content is aligned with product updates, marketing initiatives, and customer needs. Additionally, the role involves monitoring Customer Experience survey feedback and routing these valuable insights to the appropriate teams for timely follow-up, acting as a crucial link between customer sentiment and organizational action.

To be considered for this role, you must have a proven background in content management and technical writing. Experience in the EdTech or SaaS sector is a plus, as it demonstrates an understanding of the specific challenges and opportunities in this space. The ideal candidate will have a strong sense of ownership over documentation processes, ensuring that all content creation and management workflows are efficient and effective. You must possess exceptional writing, editing, and project management skills, with the ability to juggle multiple projects simultaneously and meet deadlines. Comfort with fast-paced, collaborative work environments is a must, as is a solid familiarity with key tools such as Adobe Acrobat Pro, Microsoft Office, Asana, and SharePoint. Please note that due to specific client rules, this position is open only to candidates who are either U.S. Citizens or Green Card Holders.

This is a fantastic opportunity to work on impactful projects that directly enhance the customer experience. You will be part of a collaborative and supportive team in a company that is a leader in its field. The flexible, remote hours provide a great work-life balance, and the chance to engage with a wide range of cross-functional teams will broaden your professional network.