{"id":960,"date":"2026-01-13T16:54:36","date_gmt":"2026-01-13T16:54:36","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=960"},"modified":"2026-01-13T16:54:38","modified_gmt":"2026-01-13T16:54:38","slug":"senior-support-engineer-elastic-distributed-remote-us","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/senior-support-engineer-elastic-distributed-remote-us\/","title":{"rendered":"Senior Support Engineer \u2013 Elastic (Distributed \/ Remote US)"},"content":{"rendered":"\n<p>\u200bElastic, the company behind the <strong>Elasticsearch AI Platform<\/strong>, provides industry-leading solutions for search, observability, and security. This <strong>Senior Support Engineer<\/strong> role is a high-level technical position within a globally distributed team. You will provide expert-level service to Fortune 500 companies, troubleshooting the &#8220;Elastic Stack&#8221; (ELK) across complex, cloud-native environments. The role requires a &#8220;generalist-expert&#8221; mindset, spanning deep Linux internals, JVM performance, and modern container orchestration.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote (AZ, CA, CO, NM, OR, UT, WA)<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 5+ years in technical support or engineering.<\/li>\n\n\n\n<li>\u200b<strong>Core Tech:<\/strong> Elasticsearch, Logstash, Kibana (Elastic Stack), Java\/JVM, Linux, Kubernetes.<\/li>\n\n\n\n<li>\u200b<strong>Cloud:<\/strong> AWS, GCP, Azure, Docker, SaaS.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bDistributed Systems &amp; Container Orchestration<\/h3>\n\n\n\n<p>\u200bYou will troubleshoot Elastic deployments running on <strong>Kubernetes<\/strong> and <strong>Docker<\/strong> across all major cloud providers (<strong>AWS, GCP, Azure<\/strong>). Because Elastic is a distributed search engine, you must understand how data is sharded, replicated, and balanced across clusters. You will be responsible for creating complex lab environments to replicate customer-specific issues in containerized architectures.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bJava\/JVM &amp; System Internals<\/h3>\n\n\n\n<p>\u200bSince Elasticsearch is built on <strong>Java<\/strong>, you must have an advanced understanding of the <strong>JVM (Java Virtual Machine)<\/strong>. You will diagnose performance bottlenecks related to heap memory, garbage collection, and thread pool execution. This is combined with deep <strong>Linux\/Unix<\/strong> administration, where you will analyze system logs, kernel parameters, and storage I\/O to ensure the stack is running at peak efficiency.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bSecurity &amp; Network Integration<\/h3>\n\n\n\n<p>\u200bYou will manage complex networking and identity integrations. This includes troubleshooting <strong>SSO (SAML, Active Directory, LDAP)<\/strong>, configuring <strong>SSL\/TLS<\/strong> for secure data transport, and managing the interaction between the Elastic Stack and web technologies like <strong>NGINX, Apache, and Load Balancers<\/strong>. You&#8217;ll also use your knowledge of <strong>APIs and REST calls<\/strong> to debug integration points between customer applications and Elastic search endpoints.<\/p>\n\n\n\n<p>\u200b<strong>Summary:<\/strong> You are a technical leader within the Elastic community. By bridging the gap between deep infrastructure engineering and customer-centric support, you ensure that organizations can find real-time answers at scale. You work directly with core developers to resolve the most challenging escalations in the search and AI market.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bElastic, the company behind the Elasticsearch AI Platform, provides industry-leading solutions for search, observability, and security. This Senior Support Engineer role is a high-level technical position within a globally distributed team. You will provide expert-level service to Fortune 500 companies, troubleshooting the &#8220;Elastic Stack&#8221; (ELK) across complex, cloud-native environments. The role requires a &#8220;generalist-expert&#8221; mindset, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1294,734],"jobpost_job_type":[39],"jobpost_location":[],"jobpost_tag":[1144,1264,292,4286,4287,231,3295,1232,183,4288,3573],"class_list":["post-960","jobpost","type-jobpost","status-publish","hentry","jobpost_category-cloud-engineering","jobpost_category-support-service","jobpost_job_type-remote","jobpost_tag-cloud-native","jobpost_tag-distributed-systems","jobpost_tag-elastic","jobpost_tag-elasticsearch","jobpost_tag-elk-stack","jobpost_tag-java","jobpost_tag-jvm","jobpost_tag-kubernetes","jobpost_tag-linux","jobpost_tag-saas-2","jobpost_tag-senior-support-engineer"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=960"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=960"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=960"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=960"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}