{"id":955,"date":"2026-01-13T16:41:38","date_gmt":"2026-01-13T16:41:38","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=955"},"modified":"2026-01-13T16:41:41","modified_gmt":"2026-01-13T16:41:41","slug":"technical-support-engineer-metronome-remote-hybrid","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-metronome-remote-hybrid\/","title":{"rendered":"Technical Support Engineer \u2013 Metronome (Remote\/Hybrid)"},"content":{"rendered":"\n<p>\u200bMetronome is the high-scale billing infrastructure powering the world&#8217;s most prominent AI and software companies, including <strong>OpenAI, NVIDIA, and Anthropic<\/strong>. As a founding member of the technical support organization, you will operate at the intersection of support and engineering. This role is highly technical, focusing on <strong>usage-based billing<\/strong>\u2014a complex domain where consumption data must be perfectly synchronized with financial workflows.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote, NYC, or San Francisco<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 3+ years in high-level technical support or engineering.<\/li>\n\n\n\n<li>\u200b<strong>Core Tech:<\/strong> APIs, SQL, TypeScript (or Python\/Ruby), Scripting.<\/li>\n\n\n\n<li>\u200b<strong>Client Base:<\/strong> Developers at top-tier enterprise tech companies.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bAPI Integration &amp; Developer Advisory<\/h3>\n\n\n\n<p>\u200bYou will act as a consultant for customers\u2019 developers, guiding them through the integration of Metronome\u2019s <strong>usage-based billing APIs<\/strong>. Because billing is business-critical, you must ensure that consumption events are accurately ingested and that the integration can handle the massive scale required by companies like Databricks or Confluent.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bDebugging &amp; Tool Development<\/h3>\n\n\n\n<p>\u200bAs part of the engineering organization, you aren&#8217;t just identifying bugs\u2014you are expected to solve them. You will use <strong>SQL<\/strong> to investigate data discrepancies and write scripts in <strong>TypeScript, Python, or Ruby<\/strong> to build internal tools. These tools will automate workflows and bridge feature gaps, directly influencing the long-term product roadmap.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bFeedback Loop &amp; Product Impact<\/h3>\n\n\n\n<p>\u200bBecause every escalation is viewed as a learning opportunity, you will play a strategic role in defining the product&#8217;s future. You will identify recurring patterns in developer challenges and advocate for &#8220;productizing&#8221; solutions that are currently handled via manual support or custom scripts.<\/p>\n\n\n\n<p>\u200b<strong>Summary:<\/strong> You are more than a support agent; you are a technical partner to the world&#8217;s most innovative engineering teams. By mastering the nuances of consumption-based data and financial logic, you ensure that Metronome remains the invisible but invincible backbone of modern software billing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bMetronome is the high-scale billing infrastructure powering the world&#8217;s most prominent AI and software companies, including OpenAI, NVIDIA, and Anthropic. As a founding member of the technical support organization, you will operate at the intersection of support and engineering. This role is highly technical, focusing on usage-based billing\u2014a complex domain where consumption data must be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[46,734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[2150,4272,4273,4271,4269,855,128,254,265,4270],"class_list":["post-955","jobpost","type-jobpost","status-publish","hentry","jobpost_category-data","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-api-integration","jobpost_tag-developer-support","jobpost_tag-fintech-2","jobpost_tag-founding-team","jobpost_tag-metronome","jobpost_tag-saas","jobpost_tag-sql","jobpost_tag-technical-support-engineer","jobpost_tag-typescript","jobpost_tag-usage-based-billing"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=955"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=955"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=955"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=955"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}