{"id":953,"date":"2026-01-13T16:36:55","date_gmt":"2026-01-13T16:36:55","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=953"},"modified":"2026-01-13T16:36:59","modified_gmt":"2026-01-13T16:36:59","slug":"technical-support-engineer-vl-xr-canon-medical-systems-remote-field","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-vl-xr-canon-medical-systems-remote-field\/","title":{"rendered":"\u200bTechnical Support Engineer (VL\/XR) \u2013 Canon Medical Systems (Remote\/Field)"},"content":{"rendered":"\n<p>\u200bCanon Medical Systems (CMSU) is a global leader in diagnostic imaging. This <strong>Technical Support Engineer<\/strong> role, specializing in <strong>Vascular (VL) and X-Ray (XR)<\/strong> modalities, is a high-level &#8220;expert&#8221; position designed to drive technical self-reliance within the Central region. You will act as the Tier 2 bridge between the field and National Technical Support (NTS), ensuring that complex imaging systems remain operational for healthcare providers, including critical Veterans Administration sites.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Compensation:<\/strong> $96,000 \u2013 $155,200 (DOE)<\/li>\n\n\n\n<li>\u200b<strong>Location:<\/strong> Remote\/Field-based (Must live in the <strong>Central Time Zone<\/strong>)<\/li>\n\n\n\n<li>\u200b<strong>Travel:<\/strong> 50% + (On-site support and inspections)<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 5\u20137 years servicing X-Ray or Vascular modalities.<\/li>\n\n\n\n<li>\u200b<strong>Core Focus:<\/strong> Tier 2 Escalations, FSE Mentorship, and Remote Diagnostics.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bModality-Specific Tier 2 Support<\/h3>\n\n\n\n<p>\u200bYou are the primary escalation point for Field Service Engineers (FSEs) struggling with complex <strong>Vascular and X-Ray<\/strong> system failures. Your role involves diagnosing intricate hardware and software issues that go beyond standard maintenance. You will perform site audits for &#8220;lemon&#8221; systems (those with high service call rates) to identify root causes related to installation, environment, or component failure.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bRemote Diagnostics &amp; Dispatch Avoidance<\/h3>\n\n\n\n<p>\u200bUtilizing remote service tools like <strong>InnerVision<\/strong>, you will analyze service alerts directly from customer scanners. By resolving issues via phone or remote connection, you aim to maximize &#8220;dispatch avoidance,&#8221; ensuring systems are repaired without the delay of a physical visit. You will also collaborate with Clinical Support teams to distinguish between technical hardware faults and technologist application errors.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bLeadership, Training, and Compliance<\/h3>\n\n\n\n<p>\u200bA significant portion of your impact comes from building &#8220;technical self-reliance&#8221; in your region. You will mentor struggling FSEs, conduct on-the-job training, and lead the installation of new products. Additionally, you will support <strong>Veterans Administration (VA)<\/strong> sites to ensure they are prepared for rigorous inspections and facilitate the completion of all Field Maintenance Instructions (FMIs) and safety updates.<\/p>\n\n\n\n<p>\u200b<strong>Summary:<\/strong> You are the technical backbone for Canon Medical\u2019s Central region. By combining a deep mastery of Vascular and X-Ray physics with advanced remote diagnostic capabilities, you ensure that life-saving imaging equipment maintains peak performance while elevating the skill set of the entire field service team.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bCanon Medical Systems (CMSU) is a global leader in diagnostic imaging. This Technical Support Engineer role, specializing in Vascular (VL) and X-Ray (XR) modalities, is a high-level &#8220;expert&#8221; position designed to drive technical self-reliance within the Central region. You will act as the Tier 2 bridge between the field and National Technical Support (NTS), ensuring [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1042,734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[4261,4264,4266,4265,3097,254,2016,4263,4262,3367],"class_list":["post-953","jobpost","type-jobpost","status-publish","hentry","jobpost_category-healthcare","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-canon-medical","jobpost_tag-field-service","jobpost_tag-healthcare-it-2","jobpost_tag-innervision","jobpost_tag-remote-diagnostics","jobpost_tag-technical-support-engineer","jobpost_tag-tier-2-support","jobpost_tag-vascular","jobpost_tag-vl-xr","jobpost_tag-x-ray"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=953"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=953"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=953"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=953"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}