{"id":945,"date":"2026-01-12T14:39:04","date_gmt":"2026-01-12T14:39:04","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=945"},"modified":"2026-01-12T14:39:08","modified_gmt":"2026-01-12T14:39:08","slug":"it-support-engineer-owner-com-remote","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/it-support-engineer-owner-com-remote\/","title":{"rendered":"\u200bIT Support Engineer \u2013 Owner.com (Remote)"},"content":{"rendered":"\n<p>\u200bOwner.com is a fast-growing, AI-driven growth system for independent restaurants, designed to compete with major delivery platforms. This <strong>IT Support Engineer<\/strong> role is a high-impact internal position focused on scaling the company\u2019s corporate infrastructure. You will be the primary technical resource for a global, remote-first team, ensuring that internal systems, identity management, and hardware fleets remain secure and efficient as the company scales toward 2026.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Compensation:<\/strong> $120,000 \u2013 $130,000 USD + Pre-IPO Equity<\/li>\n\n\n\n<li>\u200b<strong>Location:<\/strong> Remote (United States or Canada)<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 2+ years in internal IT customer support<\/li>\n\n\n\n<li>\u200b<strong>Core Tech:<\/strong> Okta, AWS, MDM Solutions, Google Workspace, Slack, Notion<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bIdentity &amp; Access Management (IAM)<\/h3>\n\n\n\n<p>\u200bYou will manage the digital lifecycle of Owner.com employees using <strong>Okta<\/strong>. This includes automating onboarding\/offboarding workflows and ensuring secure, seamless access to the company\u2019s suite of SaaS products. You will work alongside the Security team to enforce least-privilege access and maintain robust internal security postures.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bGlobal Fleet &amp; MDM Management<\/h3>\n\n\n\n<p>\u200bA key part of your impact will be managing the company\u2019s physical hardware. You will implement and oversee <strong>Mobile Device Management (MDM)<\/strong> solutions to provision, track, and secure a distributed fleet of devices across the US and Canada. This ensures that every &#8220;Vantan&#8221; has a functional and compliant workstation from day one.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bScalable Internal Systems<\/h3>\n\n\n\n<p>\u200bBeyond day-to-day troubleshooting, you are tasked with building mature, documented processes. You will leverage <strong>AWS<\/strong> and flagship SaaS tools to create efficient workflows that unblock internal teams. Your goal is to move from reactive support to proactive system engineering, ensuring that IT operations grow at the same pace as the restaurant customer base.<\/p>\n\n\n\n<p>\u200b<strong>Summary:<\/strong> You are the operational engine that allows Owner.com&#8217;s team of engineers and marketers to move at light speed. By mastering identity management via Okta and automated device deployment via MDM, you ensure that the internal infrastructure is as innovative and reliable as the AI growth system provided to the 20,000+ restaurants the company supports.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bOwner.com is a fast-growing, AI-driven growth system for independent restaurants, designed to compete with major delivery platforms. This IT Support Engineer role is a high-impact internal position focused on scaling the company\u2019s corporate infrastructure. You will be the primary technical resource for a global, remote-first team, ensuring that internal systems, identity management, and hardware fleets [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,734,1098],"jobpost_job_type":[39],"jobpost_location":[1022],"jobpost_tag":[188,4237,4235,2768,2097,2769,4234,81,4236,3866],"class_list":["post-945","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-us-canada","jobpost_tag-aws","jobpost_tag-iam-2","jobpost_tag-internal-support","jobpost_tag-it-support-engineer","jobpost_tag-mdm","jobpost_tag-okta","jobpost_tag-owner-com","jobpost_tag-remote","jobpost_tag-saas-management","jobpost_tag-startup"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=945"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=945"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=945"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=945"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}