{"id":944,"date":"2026-01-12T14:37:05","date_gmt":"2026-01-12T14:37:05","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=944"},"modified":"2026-01-12T14:37:08","modified_gmt":"2026-01-12T14:37:08","slug":"technical-support-engineer-nomis-solutions-remote","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-nomis-solutions-remote\/","title":{"rendered":"Technical Support Engineer \u2013 Nomis Solutions (Remote)"},"content":{"rendered":"\n<p>\u200bNomis Solutions provides integrated pricing optimization platforms for the world\u2019s largest financial institutions. This <strong>Technical Support Engineer<\/strong> role is a high-level <strong>L2\/L3<\/strong> position that serves as the &#8220;quarterback&#8221; for critical technical incidents. You will support mission-critical banking systems that handle multi-million dollar pricing operations, requiring a blend of software engineering knowledge, cloud infrastructure expertise, and financial sector awareness.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Compensation:<\/strong> $60,000 \u2013 $70,000 USD<\/li>\n\n\n\n<li>\u200b<strong>Location:<\/strong> Remote (United States)<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 3+ years in B2B SaaS Support (L1\/L2\/L3).<\/li>\n\n\n\n<li>\u200b<strong>Core Tech:<\/strong> Java, JavaScript, Python, SQL\/NoSQL, AWS (S3, CloudWatch), Snowflake.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bEnterprise Incident Resolution<\/h3>\n\n\n\n<p>\u200bYou will lead the technical resolution of complex software and environment-related incidents. This includes replicating customer-reported issues in test environments to execute systematic <strong>Root Cause Analysis (RCA)<\/strong>. You will coordinate directly with Engineering, DevOps, and Product teams to drive solutions while maintaining strict alignment with enterprise <strong>SLAs<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bDeep Technical Investigation &amp; API Debugging<\/h3>\n\n\n\n<p>\u200bThe role requires hands-on technical depth. You will execute and test <strong>REST API<\/strong> calls using <strong>Postman<\/strong> to diagnose integration disruptions and analyze logs to identify performance bottlenecks. Using <strong>SQL<\/strong>, you will query databases (MySQL\/NoSQL) to extract system state data and understand customer-specific configurations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bCloud Architecture &amp; Monitoring<\/h3>\n\n\n\n<p>\u200bYou will leverage a broad understanding of cloud infrastructure to respond to system alerts. This involves using <strong>AWS CloudWatch<\/strong> and <strong>Sumologic<\/strong> for telemetry, and managing data environments within <strong>Snowflake<\/strong> or <strong>AWS S3<\/strong>. You will proactively monitor customer health scorecards to resolve symptomatic issues before they escalate into major outages.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bQuality Assurance &amp; Knowledge Building<\/h3>\n\n\n\n<p>\u200bBetween incidents, you will participate in <strong>User Acceptance Testing (UAT)<\/strong> for new releases to identify defects before deployment. You are also responsible for executing production health checks, managing certificate updates, and building a comprehensive support knowledge base in <strong>Zendesk and JIRA<\/strong>.<\/p>\n\n\n\n<p>\u200b<strong>Summary:<\/strong> You are the frontline authority for Nomis Solutions&#8217; most valued enterprise banking clients. By combining programming proficiency in Java and Python with cloud-native troubleshooting and a proactive data-monitoring mindset, you ensure that global financial pricing systems remain reliable and efficient.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bNomis Solutions provides integrated pricing optimization platforms for the world\u2019s largest financial institutions. This Technical Support Engineer role is a high-level L2\/L3 position that serves as the &#8220;quarterback&#8221; for critical technical incidents. You will support mission-critical banking systems that handle multi-million dollar pricing operations, requiring a blend of software engineering knowledge, cloud infrastructure expertise, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[3544,72,4233,231,2101,4232,24,706,226,128,254],"class_list":["post-944","jobpost","type-jobpost","status-publish","hentry","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-aws-cloudwatch","jobpost_tag-fintech","jobpost_tag-incident-management-2","jobpost_tag-java","jobpost_tag-l3-support","jobpost_tag-nomis-solutions","jobpost_tag-python","jobpost_tag-rest-api","jobpost_tag-snowflake","jobpost_tag-sql","jobpost_tag-technical-support-engineer"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=944"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=944"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=944"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=944"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}