{"id":943,"date":"2026-01-12T14:34:45","date_gmt":"2026-01-12T14:34:45","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=943"},"modified":"2026-01-12T14:34:48","modified_gmt":"2026-01-12T14:34:48","slug":"sr-technical-support-engineer-sciencelogic-reston-va-or-remote","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/sr-technical-support-engineer-sciencelogic-reston-va-or-remote\/","title":{"rendered":"Sr. Technical Support Engineer \u2013 ScienceLogic (Reston, VA or Remote)"},"content":{"rendered":"\n<p>\u200bScienceLogic is a pioneer in <strong>Autonomic IT<\/strong>, focusing on self-healing and self-optimizing IT operations via their <strong>SL1 platform<\/strong>. This <strong>Senior Technical Support Engineer<\/strong> role is a high-level <strong>Tier 2\/Tier 3 escalation<\/strong> position requiring 5+ years of deep experience. You will manage critical-value customers and lead the resolution of the most complex infrastructure issues within hybrid cloud environments.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Reston, VA or Remote (US)<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 5+ years in Linux-based enterprise support and monitoring tools.<\/li>\n\n\n\n<li>\u200b<strong>Core Tech:<\/strong> Kafka, Kubernetes, Docker, MariaDB\/MySQL, SNMP, AWS.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> High-availability clusters, large-scale data streaming, and autonomous IT.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bDistributed Infrastructure &amp; Cloud Orchestration<\/h3>\n\n\n\n<p>\u200bWith over five years of experience required in <strong>Kafka, Kubernetes, and Docker<\/strong>, you will troubleshoot the messaging and orchestration backbone of the SL1 platform. This includes managing distributed data streams and containerized microservices across both <strong>On-Prem<\/strong> and <strong>AWS<\/strong> environments to ensure seamless monitoring scalability.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bAdvanced Linux Systems &amp; High Availability<\/h3>\n\n\n\n<p>\u200bYou will act as a subject matter expert in Linux administration, writing complex shell, <strong>PHP, or Python<\/strong> scripts to automate fixes. A specialized part of this role involves maintaining &#8220;always-on&#8221; monitoring through practical experience with <strong>DRBD, Corosync, and Pacemaker<\/strong>, ensuring that the monitoring nodes themselves never fail.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bNetwork Protocol Expertise (SNMP)<\/h3>\n\n\n\n<p>\u200bSince ScienceLogic is at its core a monitoring tool, you must demonstrate mastery of <strong>SNMP<\/strong>. You will use snmpwalk, manage <strong>MIBs<\/strong>, and analyze <strong>OIDs<\/strong> to troubleshoot communication between SL1 and diverse network hardware like firewalls and routers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bStrategic Leadership &amp; Bug Escalation<\/h3>\n\n\n\n<p>\u200bAs a Senior TSE, you lead the &#8220;swarm&#8221; during critical incidents. You are responsible for coordinating with <strong>Customer Success Managers<\/strong>, mentoring junior staff, and packaging high-quality bug reports or feature requests for the <strong>Research &amp; Development<\/strong> teams. Your goal is to move beyond simple troubleshooting to proactively improving the support process.<\/p>\n\n\n\n<p>\u200b<strong>Summary:<\/strong> You are the ultimate technical authority for ScienceLogic&#8217;s SL1 platform. By combining a half-decade of Linux and network monitoring expertise with a deep understanding of modern containerization and database management, you enable the world&#8217;s largest enterprises to achieve a state of Autonomic IT.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bScienceLogic is a pioneer in Autonomic IT, focusing on self-healing and self-optimizing IT operations via their SL1 platform. This Senior Technical Support Engineer role is a high-level Tier 2\/Tier 3 escalation position requiring 5+ years of deep experience. You will manage critical-value customers and lead the resolution of the most complex infrastructure issues within hybrid [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1440,648,734],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[4223,1197,2250,28,1232,4221,4222,24,4219,4220,2483,4231],"class_list":["post-943","jobpost","type-jobpost","status-publish","hentry","jobpost_category-customer-success","jobpost_category-information-technology","jobpost_category-support-service","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-autonomic-it","jobpost_tag-docker","jobpost_tag-high-availability","jobpost_tag-kafka","jobpost_tag-kubernetes","jobpost_tag-linux-admin","jobpost_tag-mariadb","jobpost_tag-python","jobpost_tag-sciencelogic","jobpost_tag-sl1","jobpost_tag-snmp","jobpost_tag-sr-technical-support-engineer"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=943"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=943"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=943"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=943"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}