{"id":942,"date":"2026-01-12T14:30:13","date_gmt":"2026-01-12T14:30:13","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=942"},"modified":"2026-01-12T14:30:18","modified_gmt":"2026-01-12T14:30:18","slug":"associate-technical-support-engineer-recharge-remote","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/associate-technical-support-engineer-recharge-remote\/","title":{"rendered":"Associate Technical Support Engineer \u2013 Recharge (Remote)"},"content":{"rendered":"\n<p>\u200bRecharge is the leading subscription commerce platform for Shopify, powering major brands like Dr. Squatch and Blueland. This <strong>Associate Technical Support Engineer<\/strong> role is a high-impact, merchant-facing position within the Customer Success team. You will use a <strong>&#8220;live chat first&#8221;<\/strong> approach to help over 20,000 global merchants manage subscription billing, customer retention, and recurring revenue workflows.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Compensation:<\/strong> $60,000 \u2013 $67,000 USD<\/li>\n\n\n\n<li>\u200b<strong>Location:<\/strong> Remote (PST Shift: 8 am \u2013 5 pm PST)<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 2+ years in SaaS technical support.<\/li>\n\n\n\n<li>\u200b<strong>Core Tech:<\/strong> HTML, CSS, JavaScript, SQL, Splunk, Looker.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bSubscription Commerce Troubleshooting<\/h3>\n\n\n\n<p>\u200bYou will act as a product expert, helping merchants navigate the complexities of subscription management. This involves troubleshooting recurring billing cycles, discount codes, and customer portal issues. You&#8217;ll work within a <strong>&#8220;swarm support&#8221;<\/strong> model, collaborating with teammates to resolve high-priority merchant blockers in real-time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bTechnical Investigation &amp; Data Querying<\/h3>\n\n\n\n<p>\u200bWhen issues go beyond general inquiries, you will perform deeper investigations using technical tools. You will use <strong>SQL<\/strong> to query merchant data and <strong>Splunk<\/strong> or <strong>Looker<\/strong> to identify patterns, monitor system logs, and report potential incidents. Your goal is to distinguish between user error and actual platform bugs before escalating to engineering.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bFront-End &amp; API Familiarity<\/h3>\n\n\n\n<p>\u200bBecause Recharge integrates directly into merchant storefronts (primarily Shopify), you need a working knowledge of <strong>HTML, CSS, and JavaScript<\/strong>. You will triage issues related to how the Recharge widget appears and functions on a merchant&#8217;s site, ensuring a seamless checkout and portal experience for the end consumer.<\/p>\n\n\n\n<p>\u200b<strong>Summary:<\/strong> You are the technical front line for the world&#8217;s fastest-growing subscription brands. By combining front-end coding knowledge with data analysis skills in SQL and Splunk, you ensure that merchants can scale their recurring revenue without technical friction.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bRecharge is the leading subscription commerce platform for Shopify, powering major brands like Dr. Squatch and Blueland. This Associate Technical Support Engineer role is a high-impact, merchant-facing position within the Customer Success team. You will use a &#8220;live chat first&#8221; approach to help over 20,000 global merchants manage subscription billing, customer retention, and recurring revenue [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1440,734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[2789,1117,4229,4230,4227,855,2791,1233,128,4228],"class_list":["post-942","jobpost","type-jobpost","status-publish","hentry","jobpost_category-customer-success","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-associate-technical-support-engineer","jobpost_tag-javascript","jobpost_tag-live-chat-support","jobpost_tag-merchant-success","jobpost_tag-recharge","jobpost_tag-saas","jobpost_tag-shopify","jobpost_tag-splunk","jobpost_tag-sql","jobpost_tag-subscription-commerce"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=942"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=942"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=942"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=942"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}