{"id":941,"date":"2026-01-12T14:27:23","date_gmt":"2026-01-12T14:27:23","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=941"},"modified":"2026-01-12T14:27:26","modified_gmt":"2026-01-12T14:27:26","slug":"technical-support-engineer-namer-vanta-remote","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-namer-vanta-remote\/","title":{"rendered":"Technical Support Engineer (NAMER) \u2013 Vanta (Remote)"},"content":{"rendered":"\n<p>\u200bVanta is the leader in automated trust and security compliance, helping businesses monitor their security continuously and prove it with ease. This <strong>Technical Support Engineer (TSE)<\/strong> role is a high-level <strong>Tier 3\/4 escalation<\/strong> position. You will act as the final technical authority within the support organization, resolving complex issues related to cloud infrastructure, automated security monitoring, and deep API integrations for enterprise-grade customers.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Compensation:<\/strong> $107,000 \u2013 $126,000 + Equity<\/li>\n\n\n\n<li>\u200b<strong>Location:<\/strong> Remote (U.S., working 8 AM \u2013 5 PM EST)<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 4+ years in SaaS support; 2+ years in Tier 3\/4 support.<\/li>\n\n\n\n<li>\u200b<strong>Core Tech:<\/strong> AWS\/Azure\/GCP, APIs (REST\/GraphQL), IAM (SAML\/OAuth), SQL\/NoSQL.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bCloud Infrastructure &amp; Security Monitoring<\/h3>\n\n\n\n<p>\u200bSince Vanta monitors cloud environments for compliance, you must have advanced troubleshooting skills in <strong>AWS, Azure, and GCP<\/strong>. You will investigate issues involving load balancers, resource tagging, and cloud application architecture to ensure Vanta\u2019s agents and integrations are correctly capturing security data across diverse customer environments.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bIdentity &amp; Access Management (IAM)<\/h3>\n\n\n\n<p>\u200bA significant portion of Vanta\u2019s value comes from verifying who has access to what. You will troubleshoot complex <strong>IAM protocols<\/strong> including <strong>SAML, OAuth, and SCIM<\/strong>. You\u2019ll work extensively with Identity Providers like <strong>Okta, Auth0, and Office 365<\/strong> to resolve authentication gaps and synchronization errors that impact a customer&#8217;s compliance posture.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bAPI Integrations &amp; Data Analysis<\/h3>\n\n\n\n<p>\u200bVanta relies on a web of integrations to automate evidence collection. You will use your knowledge of <strong>REST and GraphQL APIs<\/strong> to diagnose broken connections and data discrepancies. You are expected to be proficient in querying <strong>SQL and NoSQL (MongoDB)<\/strong> databases and using <strong>Datadog<\/strong> to analyze logs and trace complex, multi-relational data flows.<\/p>\n\n\n\n<p>\u200b<strong>Summary:<\/strong> You are the technical &#8220;closer&#8221; for Vanta\u2019s most difficult customer challenges. By combining deep cloud expertise with a mastery of identity protocols and API troubleshooting, you ensure that Vanta\u2019s automated compliance engine remains a trusted source of truth for global businesses.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bVanta is the leader in automated trust and security compliance, helping businesses monitor their security continuously and prove it with ease. This Technical Support Engineer (TSE) role is a high-level Tier 3\/4 escalation position. You will act as the final technical authority within the support organization, resolving complex issues related to cloud infrastructure, automated security [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[44,734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[2518,1340,4226,997,4224,4225,3277,254,2227,1032],"class_list":["post-941","jobpost","type-jobpost","status-publish","hentry","jobpost_category-security","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-aws-azure-gcp","jobpost_tag-cloud-security","jobpost_tag-compliance-automation-2","jobpost_tag-datadog","jobpost_tag-iam-saml-oauth","jobpost_tag-rest-graphql","jobpost_tag-sql-nosql","jobpost_tag-technical-support-engineer","jobpost_tag-tier-3-support","jobpost_tag-vanta"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=941"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=941"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=941"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=941"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}