{"id":940,"date":"2026-01-12T14:17:05","date_gmt":"2026-01-12T14:17:05","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=940"},"modified":"2026-01-12T14:17:08","modified_gmt":"2026-01-12T14:17:08","slug":"technical-support-engineer-sciencelogic-reston-va-or-remote","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-sciencelogic-reston-va-or-remote\/","title":{"rendered":"Technical Support Engineer \u2013 ScienceLogic (Reston, VA or Remote)"},"content":{"rendered":"\n<p>\u200bScienceLogic is a leader in <strong>Autonomic IT<\/strong>, providing a platform that uses AI and automation to manage hybrid cloud monitoring. This <strong>Technical Support Engineer (TSE)<\/strong> role is a high-level <strong>Tier 2 escalation<\/strong> position. You will support the <strong>SL1 platform<\/strong>, a complex Linux-based solution that integrates heavily with modern containerization, networking protocols, and distributed streaming data.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Reston, VA or Remote (US)<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 2+ years in Linux-based enterprise software support.<\/li>\n\n\n\n<li>\u200b<strong>Core Tech:<\/strong> Linux Admin, SQL (MariaDB\/MySQL), Kafka, Kubernetes, Docker, SNMP.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Advanced troubleshooting of hybrid cloud monitoring and high-availability systems.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bContainerization &amp; Distributed Messaging<\/h3>\n\n\n\n<p>\u200bYou will support the modern architecture of the ScienceLogic platform, which relies on <strong>Kubernetes<\/strong> and <strong>Docker<\/strong> for orchestration and <strong>Kafka<\/strong> for real-time data streaming. You must be able to troubleshoot these components both on-premises and within <strong>AWS<\/strong> environments to ensure the &#8220;always-on&#8221; nature of enterprise IT operations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bNetwork Monitoring &amp; SNMP Protocols<\/h3>\n\n\n\n<p>\u200bBecause ScienceLogic is a monitoring platform, a deep understanding of <strong>SNMP (Simple Network Management Protocol)<\/strong> is non-negotiable. You will use tools like snmpwalk and work with <strong>MIBs<\/strong> and <strong>OIDs<\/strong> to diagnose why the platform may not be communicating correctly with a customer&#8217;s firewalls, routers, or switches.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bLinux Systems &amp; High Availability<\/h3>\n\n\n\n<p>\u200bThe role requires advanced <strong>Linux administration<\/strong> and the ability to script in major shells (Bash\/Python\/PHP) to automate fixes. You will also deal with complex high-availability (HA) configurations involving <strong>DRBD, Corosync, and Pacemaker<\/strong>, ensuring that the monitoring system itself remains self-healing and resilient.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bDatabase &amp; SQL Proficiency<\/h3>\n\n\n\n<p>\u200bYou are expected to perform deep-level data investigations. This involves constructing complex <strong>SQL statements<\/strong> to query and occasionally update information within <strong>MariaDB or MySQL<\/strong> databases to resolve configuration issues or data inconsistencies that block customer success.<\/p>\n\n\n\n<p>\u200b<strong>Summary:<\/strong> You are the Tier 2 expert for ScienceLogic\u2019s most complex technical challenges. By combining deep Linux systems knowledge with a mastery of containerization and network protocols, you enable organizations to transition from reactive monitoring to fully autonomous, self-healing IT environments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bScienceLogic is a leader in Autonomic IT, providing a platform that uses AI and automation to manage hybrid cloud monitoring. This Technical Support Engineer (TSE) role is a high-level Tier 2 escalation position. You will support the SL1 platform, a complex Linux-based solution that integrates heavily with modern containerization, networking protocols, and distributed streaming data. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[42,734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[4223,1197,2250,28,1232,4221,4222,4219,4220,2483,254],"class_list":["post-940","jobpost","type-jobpost","status-publish","hentry","jobpost_category-ai-artificial-intelligence","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-autonomic-it","jobpost_tag-docker","jobpost_tag-high-availability","jobpost_tag-kafka","jobpost_tag-kubernetes","jobpost_tag-linux-admin","jobpost_tag-mariadb","jobpost_tag-sciencelogic","jobpost_tag-sl1","jobpost_tag-snmp","jobpost_tag-technical-support-engineer"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=940"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=940"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=940"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=940"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}