{"id":939,"date":"2026-01-12T14:14:35","date_gmt":"2026-01-12T14:14:35","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=939"},"modified":"2026-01-12T14:14:39","modified_gmt":"2026-01-12T14:14:39","slug":"technical-support-engineer-iterable-remote-hybrid","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-iterable-remote-hybrid\/","title":{"rendered":"Technical Support Engineer \u2013 Iterable (Remote \/ Hybrid)"},"content":{"rendered":"\n<p>\u200bIterable is a top-tier AI-powered customer engagement platform used by global brands like Priceline and Box to manage cross-channel interactions. This <strong>Technical Support Engineer (TSE)<\/strong> role is a specialized internal escalation position. You won&#8217;t just be answering tickets; you will be the bridge between Support and Engineering, building internal automation tools, querying complex databases, and troubleshooting the deep technical infrastructure behind email, SMS, and push notifications.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote (US) or Hybrid (ATL, AUS, BOS, CHI, DEN)<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 1\u20133 years in a TSE or similar technical role.<\/li>\n\n\n\n<li>\u200b<strong>Core Tech:<\/strong> APIs, Scripting, Front-end (HTML\/JS), DNS\/Email Deliverability.<\/li>\n\n\n\n<li>\u200b<strong>Mission:<\/strong> Solve high-complexity escalations and automate away manual support work.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bAPI Debugging &amp; Integration<\/h3>\n\n\n\n<p>\u200bYou will serve as a subject matter expert on Iterable&#8217;s APIs. This involves using <strong>Postman<\/strong> and <strong>Browser Developer Tools<\/strong> to debug complex integration issues for enterprise clients. You will collaborate with Engineering to support internal API integrations and develop custom tooling that enables frontline teams to handle complex data requests.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bEmail Deliverability &amp; Network Protocols<\/h3>\n\n\n\n<p>\u200bA core part of customer engagement is ensuring messages actually reach the inbox. You must have a working knowledge of <strong>DNS<\/strong> and email authentication protocols, including <strong>SPF, DKIM, and DMARC<\/strong>. You will troubleshoot deliverability issues to ensure that marketing campaigns for 1,200+ global brands remain compliant and effective.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bData Investigation &amp; Internal Tooling<\/h3>\n\n\n\n<p>\u200bThis role has a heavy emphasis on &#8220;building.&#8221; You will query <strong>PostgreSQL, MySQL, or Elasticsearch<\/strong> to troubleshoot data inconsistencies and provide insights beyond self-service capabilities. You are expected to use your scripting skills to develop internal dashboards, automation scripts, and troubleshooting utilities that reduce the support team&#8217;s manual workload.<\/p>\n\n\n\n<p>\u200b<strong>Summary:<\/strong> You are the technical &#8220;Fixer&#8221; for Iterable\u2019s most difficult platform challenges. By combining coding ability with deep database knowledge and a mastery of communication protocols, you ensure the platform remains scalable and the support organization remains efficient.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bIterable is a top-tier AI-powered customer engagement platform used by global brands like Priceline and Box to manage cross-channel interactions. This Technical Support Engineer (TSE) role is a specialized internal escalation position. You won&#8217;t just be answering tickets; you will be the bridge between Support and Engineering, building internal automation tools, querying complex databases, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[42,1440,734,1098],"jobpost_job_type":[40,39],"jobpost_location":[1041],"jobpost_tag":[4215,4218,4214,4217,4213,855,211,4216,3277,254],"class_list":["post-939","jobpost","type-jobpost","status-publish","hentry","jobpost_category-ai-artificial-intelligence","jobpost_category-customer-success","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-hybrid","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-api-debugging","jobpost_tag-customer-engagement","jobpost_tag-email-deliverability","jobpost_tag-internal-tooling","jobpost_tag-iterable","jobpost_tag-saas","jobpost_tag-scripting","jobpost_tag-spf-dkim-dmarc","jobpost_tag-sql-nosql","jobpost_tag-technical-support-engineer"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/939","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=939"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=939"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=939"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=939"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}