{"id":895,"date":"2025-12-23T15:57:17","date_gmt":"2025-12-23T15:57:17","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=895"},"modified":"2025-12-23T15:57:20","modified_gmt":"2025-12-23T15:57:20","slug":"senior-support-engineer-ai-first-healthcare-technology","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/senior-support-engineer-ai-first-healthcare-technology\/","title":{"rendered":"Senior Support Engineer \u2013 AI-First Healthcare Technology"},"content":{"rendered":"\n<p>\u200bThis is a <strong>Full-Time, Remote (US)<\/strong> role at Lyric (formerly ClaimsXten), a market leader in &#8220;Pre-Payment Accuracy&#8221; for healthcare. This is a high-level <strong>Support-Engineering hybrid<\/strong> role. You aren&#8217;t just triaging tickets; you are an active contributor to the codebase. You will split your time between Tier 2\/3 advanced troubleshooting and executing front-end and back-end development tasks to improve product stability.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Requisition ID:<\/strong> JR608<\/li>\n\n\n\n<li>\u200b<strong>Location:<\/strong> Remote &#8211; US (Must be legally authorized to work in the U.S.; no sponsorship).<\/li>\n\n\n\n<li>\u200b<strong>Experience Required:<\/strong> 5\u20138 years in application support or software development.<\/li>\n\n\n\n<li>\u200b<strong>Tech Stack:<\/strong> Angular (Front-end), .NET Core\/C# (Back-end), and Microsoft SQL Server.<\/li>\n\n\n\n<li>\u200b<strong>Cloud Platform:<\/strong> Azure (Serverless, Logic Apps, Azure SQL).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bCore Responsibilities: Debugging &amp; Feature Development<\/h2>\n\n\n\n<p>\u200bAt Lyric, the Senior Support Engineer acts as a &#8220;bridge&#8221; to accelerate the product roadmap by fixing the issues they diagnose.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bAdvanced Application Support (L2\/L3)<\/h3>\n\n\n\n<p>\u200bYou will handle the most complex escalations for mission-critical healthcare systems. This involves deep-dive log analysis, debugging web applications and APIs, and performing complex <strong>T-SQL investigations<\/strong>. You are responsible for reproducing defects in dev\/test environments to find the root cause of payment integrity issues.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bDevelopment &amp; Code Contribution<\/h3>\n\n\n\n<p>\u200bUnlike traditional support, you will participate in <strong>Sprint cycles<\/strong>. You will implement front-end (Angular) and back-end (.NET) fixes, quality-of-life improvements, and minor features. Your work includes writing code, participating in code reviews, and ensuring your contributions meet Lyric\u2019s architectural standards.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bScalability and Pattern Recognition<\/h3>\n\n\n\n<p>\u200bYou are expected to look at the &#8220;big picture.&#8221; By identifying recurring patterns in support tickets, you will propose and implement engineering changes that eliminate support debt. This proactive approach is designed to reduce the overall volume of recurring cases as the client base scales.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bRequired Qualifications &amp; Technical Skills<\/h2>\n\n\n\n<p>\u200bLyric requires a candidate who understands both the &#8220;how&#8221; of coding and the &#8220;why&#8221; of healthcare claims processing.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Domain Expertise:<\/strong> Experience in <strong>healthcare, claims processing, or Payment Integrity<\/strong> is required.<\/li>\n\n\n\n<li>\u200b<strong>Programming:<\/strong> Hands-on experience with <strong>Angular<\/strong> and <strong>.NET Core\/C#<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Database Mastery:<\/strong> Solid understanding of <strong>Microsoft SQL Server<\/strong>, T-SQL, stored procedures, and data models.<\/li>\n\n\n\n<li>\u200b<strong>Cloud Experience:<\/strong> Practical development experience within the <strong>Azure<\/strong> ecosystem (Serverless functions, Logic Apps).<\/li>\n\n\n\n<li>\u200b<strong>Debugging:<\/strong> Professional experience debugging complex web applications and modern APIs.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bPreferred Experience<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Full-Stack Proficiency:<\/strong> Hands-on experience with <strong>Angular 15+<\/strong> and DotNet Core Web API.<\/li>\n\n\n\n<li>\u200b<strong>DevOps:<\/strong> Experience contributing to production codebases via established <strong>CI\/CD pipelines<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Observability:<\/strong> Familiarity with structured logging frameworks and observability tools.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bWhy This Role Matters<\/h2>\n\n\n\n<p>\u200bLyric sits in a critical spot in the healthcare ecosystem, preventing inaccurate payments before they happen. Because the systems are &#8220;mission-critical,&#8221; the Senior Support Engineer must ensure near-zero downtime and high data integrity. This role offers a unique career path for a developer who enjoys problem-solving and troubleshooting or a support professional with strong coding skills who wants to move into a specialized engineering role<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a Full-Time, Remote (US) role at Lyric (formerly ClaimsXten), a market leader in &#8220;Pre-Payment Accuracy&#8221; for healthcare. This is a high-level Support-Engineering hybrid role. You aren&#8217;t just triaging tickets; you are an active contributor to the codebase. You will split your time between Tier 2\/3 advanced troubleshooting and executing front-end and back-end development [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1042,648,734],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[380,283,126,1957,2101,4079,4080,3573,506],"class_list":["post-895","jobpost","type-jobpost","status-publish","hentry","jobpost_category-healthcare","jobpost_category-information-technology","jobpost_category-support-service","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-net-core","jobpost_tag-angular","jobpost_tag-azure","jobpost_tag-healthcare-tech-2","jobpost_tag-l3-support","jobpost_tag-lyric","jobpost_tag-payment-integrity","jobpost_tag-senior-support-engineer","jobpost_tag-sql-server"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=895"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=895"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=895"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=895"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}