{"id":885,"date":"2025-12-22T13:13:47","date_gmt":"2025-12-22T13:13:47","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=885"},"modified":"2025-12-22T13:13:51","modified_gmt":"2025-12-22T13:13:51","slug":"service-desk-analyst-cybersecurity-microsoft-cloud-support","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/service-desk-analyst-cybersecurity-microsoft-cloud-support\/","title":{"rendered":"Service Desk Analyst \u2013 Cybersecurity &#038; Microsoft Cloud Support"},"content":{"rendered":"\n<p>\u200bThis is a <strong>Full-Time, 100% Remote<\/strong> role with a salary range of <strong>$40,000 \u2013 $55,000<\/strong>. Summit 7 is a specialized consultancy focused on protecting the <strong>US Defense Industrial Base<\/strong>, meaning this role involves high-security environments. You will provide technical support for the full Microsoft 365 stack while maintaining rigorous compliance and security standards.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote (HQ in Huntsville, AL area).<\/li>\n\n\n\n<li>\u200b<strong>Security Requirement:<\/strong> <strong>U.S. Citizenship<\/strong> and a clean background check are mandatory.<\/li>\n\n\n\n<li>\u200b<strong>Core Tech:<\/strong> Microsoft 365, Azure, Windows 10\/11, and Intune.<\/li>\n\n\n\n<li>\u200b<strong>Required Certification:<\/strong> <strong>CompTIA Security+<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Operations:<\/strong> 24\/7 environment; must be open to on-call, weekend, and shift rotations.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bEssential Functions: Microsoft Cloud &amp; Security Management<\/h2>\n\n\n\n<p>\u200bThis role goes beyond password resets; you will manage the infrastructure that secures sensitive defense data.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bMicrosoft 365 &amp; Azure Administration<\/h3>\n\n\n\n<p>\u200bYou will be responsible for the day-to-day management of the Microsoft Cloud ecosystem. This includes <strong>Azure Active Directory (Entra ID)<\/strong> for identity management, <strong>Intune<\/strong> for device compliance, and the primary collaboration tools: Exchange, SharePoint, Teams, and OneDrive.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bBackup &amp; Network Support<\/h3>\n\n\n\n<p>\u200bMonitoring and supporting <strong>Azure Backups<\/strong> is a critical task to ensure data resiliency. You will also provide basic network troubleshooting, covering WAN\/LAN connectivity, routers, firewalls, and Wi-Fi. You will support remote access solutions such as <strong>SSL VPN and IPSEC tunneling<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bRMM &amp; Documentation<\/h3>\n\n\n\n<p>\u200bYou will use <strong>Remote Monitoring and Management (RMM)<\/strong> systems to track alerts and notifications. A core requirement is &#8220;resolute dedication&#8221; to documentation\u2014every change made to a client&#8217;s environment must be meticulously recorded to maintain security audit trails.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bRequired Qualifications &amp; Certifications<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Certification (Mandatory):<\/strong> <strong>CompTIA Security+<\/strong> is required to meet the security benchmarks of the defense industry.<\/li>\n\n\n\n<li>\u200b<strong>Education\/Experience:<\/strong> Associate\u2019s\/Bachelor\u2019s degree in CS\/MIS <strong>OR<\/strong> 2 years of IT experience (Service Desk preferred).<\/li>\n\n\n\n<li>\u200b<strong>Technical Skills:<\/strong> Proficiency in <strong>Windows 10\/11<\/strong> and <strong>Office 365 Administration<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Soft Skills:<\/strong> Exceptional customer service and the ability to interpret complex technical issues for clients.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bPreferred Skills (Stand Out)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Certifications:<\/strong> CompTIA Network+, Cisco CCNA, or Microsoft MCSE.<\/li>\n\n\n\n<li>\u200b<strong>Tools:<\/strong> Knowledge of <strong>ConnectWise<\/strong> (Ticketing\/PSA) and <strong>Kaseya<\/strong> (RMM).<\/li>\n\n\n\n<li>\u200b<strong>Advanced Infrastructure:<\/strong> Experience with Windows Server (2012\u20132016) and virtualization technologies like <strong>VMWare or Cisco<\/strong>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a Full-Time, 100% Remote role with a salary range of $40,000 \u2013 $55,000. Summit 7 is a specialized consultancy focused on protecting the US Defense Industrial Base, meaning this role involves high-security environments. You will provide technical support for the full Microsoft 365 stack while maintaining rigorous compliance and security standards. \u200bEssential Functions: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,44,734],"jobpost_job_type":[39],"jobpost_location":[],"jobpost_tag":[126,1554,4043,723,724,81,2688,716,4042],"class_list":["post-885","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-security","jobpost_category-support-service","jobpost_job_type-remote","jobpost_tag-azure","jobpost_tag-cmmc","jobpost_tag-defense-industrial-base","jobpost_tag-intune","jobpost_tag-microsoft-365","jobpost_tag-remote","jobpost_tag-security-2","jobpost_tag-service-desk-analyst","jobpost_tag-summit-7"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=885"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=885"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=885"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=885"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}