{"id":883,"date":"2025-12-22T13:09:42","date_gmt":"2025-12-22T13:09:42","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=883"},"modified":"2025-12-22T13:09:46","modified_gmt":"2025-12-22T13:09:46","slug":"support-analyst-vision-software-iot-systems","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/support-analyst-vision-software-iot-systems\/","title":{"rendered":"Support Analyst \u2013 Vision Software &#038; IoT Systems"},"content":{"rendered":"\n<p>\u200bThis is a specialized technical role based in <strong>Dallas, TX<\/strong>, focusing on the implementation and Tier 2 support of proprietary &#8220;Vision&#8221; software and hardware. The role is unique because it combines <strong>Salesforce (Force.com)<\/strong> configuration with hands-on <strong>IoT\/Hardware<\/strong> support, including RFID readers and mobile devices. You will act as a primary technical lead for onboarding new customers and maintaining the &#8220;Assembly and Distribution&#8221; systems.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Dallas, TX.<\/li>\n\n\n\n<li>\u200b<strong>Platform:<\/strong> Force.com \/ Salesforce.<\/li>\n\n\n\n<li>\u200b<strong>Hardware Focus:<\/strong> Handhelds, tablets, and RFID (fixed and mobile) readers.<\/li>\n\n\n\n<li>\u200b<strong>Database:<\/strong> MS SQL (Querying for troubleshooting).<\/li>\n\n\n\n<li>\u200b<strong>Connectivity:<\/strong> Cellular, Wi-Fi, and Network layer troubleshooting for Android\/iOS.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bKey Responsibilities: Implementation &amp; Tier 2 Support<\/h2>\n\n\n\n<p>\u200bThe role is split between setting up new environments and maintaining existing ones through high-level troubleshooting.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bImplementation and Device Configuration<\/h3>\n\n\n\n<p>\u200bYou will collaborate with the Technical Project Manager to onboard customers onto the Salesforce-based portal. This involves gathering requirements, tailoring dashboards, and physically (or remotely) configuring devices like RFID readers and tablets.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bTechnical Support and Connectivity<\/h3>\n\n\n\n<p>\u200bAs Tier 2 support, you handle escalated issues that require deeper technical investigation. This includes troubleshooting API integrations and communication layers (Cellular\/Wi-Fi). You are responsible for the &#8220;Documentation Lifecycle&#8221;\u2014ensuring that every resolution is documented to prevent future bottlenecks.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bTesting and QA<\/h3>\n\n\n\n<p>\u200bBefore new software releases reach the customer, you will assist in performance testing and <strong>User Acceptance Testing (UAT)<\/strong> to ensure the build meets the operational needs of the assembly and distribution environments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bRequired Skills and Technical Expertise<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Platform Knowledge:<\/strong> Exposure to <a href=\"https:\/\/www.google.com\/search?q=https:\/\/Force.com\/Salesforce\"><strong>Force.com\/Salesforce<\/strong><\/a> and cloud-based architecture.<\/li>\n\n\n\n<li>\u200b<strong>Data Analysis:<\/strong> Proficiency in <strong>MS SQL<\/strong> is required for querying databases to find root causes of data discrepancies.<\/li>\n\n\n\n<li>\u200b<strong>System Admin:<\/strong> Knowledge of <strong>Windows OS and IIS<\/strong> (Internet Information Services) for supporting system operations.<\/li>\n\n\n\n<li>\u200b<strong>Hardware\/OS:<\/strong> Troubleshooting mobile operating systems (Android\/iOS) and specialized hardware (RFID).<\/li>\n\n\n\n<li>\u200b<strong>Communication:<\/strong> Ability to translate technical issues for both internal field engineers and external customers.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bWhat Success Looks Like in This Role<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Seamless Onboarding:<\/strong> Successfully configuring customer portals and devices within project deadlines.<\/li>\n\n\n\n<li>\u200b<strong>Connectivity Uptime:<\/strong> Ensuring that RFID and mobile devices maintain consistent communication with the central system.<\/li>\n\n\n\n<li>\u200b<strong>Knowledge Leadership:<\/strong> Maintaining a robust library of support documentation and runbooks in SharePoint or similar tools.<\/li>\n\n\n\n<li>\u200b<strong>Availability:<\/strong> Managing a 10% travel requirement and participating in an on-call rotation for business-critical issues.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a specialized technical role based in Dallas, TX, focusing on the implementation and Tier 2 support of proprietary &#8220;Vision&#8221; software and hardware. The role is unique because it combines Salesforce (Force.com) configuration with hands-on IoT\/Hardware support, including RFID readers and mobile devices. You will act as a primary technical lead for onboarding new [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1440,734,1098],"jobpost_job_type":[39],"jobpost_location":[419],"jobpost_tag":[52,2875,998,244,4038,108,4037,2016,3724],"class_list":["post-883","jobpost","type-jobpost","status-publish","hentry","jobpost_category-customer-success","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-dallas-tx","jobpost_tag-dallas","jobpost_tag-implementation","jobpost_tag-iot","jobpost_tag-ms-sql","jobpost_tag-rfid","jobpost_tag-salesforce","jobpost_tag-support-analyst","jobpost_tag-tier-2-support","jobpost_tag-uat"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/883","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=883"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=883"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=883"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=883"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}