{"id":882,"date":"2025-12-22T13:07:39","date_gmt":"2025-12-22T13:07:39","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=882"},"modified":"2025-12-22T13:07:42","modified_gmt":"2025-12-22T13:07:42","slug":"senior-application-support-analyst-enterprise-systems-reliability","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/senior-application-support-analyst-enterprise-systems-reliability\/","title":{"rendered":"Senior Application Support Analyst \u2013 Enterprise Systems &#038; Reliability"},"content":{"rendered":"\n<p>\u200bThis is a high-level, <strong>Remote (US)<\/strong> technical role focused on the stability and optimization of mission-critical business applications. With a target pay of <strong>$140,000 to $150,000<\/strong>, this position requires a &#8220;deep dive&#8221; engineer who moves beyond simple troubleshooting into <strong>Root Cause Analysis (RCA)<\/strong>, automation, and long-term system health. You will act as a bridge between business users, developers, and third-party vendors.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> United States (Remote).<\/li>\n\n\n\n<li>\u200b<strong>Pay Range:<\/strong> <strong>$140,000.00 \u2013 $150,000.00<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Experience Required:<\/strong> <strong>5\u20137 years<\/strong> in application support or systems analysis (2+ years in a senior\/lead role).<\/li>\n\n\n\n<li>\u200b<strong>Core Focus:<\/strong> Application stability, performance monitoring, and ITIL process management.<\/li>\n\n\n\n<li>\u200b<strong>Technical Core:<\/strong> SQL\/Database querying, APIs, Enterprise Architecture, and Integrations.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bKey Responsibilities: Reliability and Workflow Optimization<\/h2>\n\n\n\n<p>\u200bAs a Senior Analyst, you are responsible for the entire lifecycle of application health, focusing on preventing issues before they impact the business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bAdvanced Troubleshooting and RCA<\/h3>\n\n\n\n<p>\u200bYou will resolve complex incidents and service requests that lower-level support tiers cannot handle. A primary duty is performing <strong>Root Cause Analysis (RCA)<\/strong> to identify the underlying architectural or data flaws causing recurring issues, then implementing permanent fixes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bApplication Monitoring and Health<\/h3>\n\n\n\n<p>\u200bYou will lead efforts to enhance monitoring and automation. This involves performing regular health checks and ensuring all systems comply with <strong>Service Level Agreements (SLAs)<\/strong>. You will monitor performance metrics to identify latency or integration failures before they disrupt business workflows.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bChange and Release Management<\/h3>\n\n\n\n<p>\u200bAligned with <strong>ITIL best practices<\/strong>, you will oversee application upgrades, patches, and deployments. You will participate in testing and release management to ensure that new code or configurations do not compromise system reliability.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bDocumentation and Knowledge Transfer<\/h3>\n\n\n\n<p>\u200bYou will create and maintain detailed technical documentation, operational <strong>runbooks<\/strong>, and knowledge base articles. This ensures consistency across the support team and provides a roadmap for future troubleshooting.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bRequired Technical Proficiency<\/h2>\n\n\n\n<p>\u200bThe organization is looking for a lead who understands how applications support the broader business strategy.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Database Mastery:<\/strong> Hands-on experience with <strong>SQL<\/strong> and database querying to investigate data-level issues.<\/li>\n\n\n\n<li>\u200b<strong>Architecture Knowledge:<\/strong> Deep understanding of enterprise application architecture, including how <strong>APIs<\/strong> and integrations connect disparate systems.<\/li>\n\n\n\n<li>\u200b<strong>ITIL Framework:<\/strong> Strong familiarity with incident, problem, and change management processes.<\/li>\n\n\n\n<li>\u200b<strong>Cloud Awareness:<\/strong> Preferred experience with cloud platforms like <strong>Azure or AWS<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Certifications (Preferred):<\/strong> ITIL Foundation, Microsoft Power Platform\/Dynamics 365, or Oracle Certified Professional.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bWhat Success Looks Like<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>High Availability:<\/strong> Maintaining 99.9%+ uptime for enterprise applications.<\/li>\n\n\n\n<li>\u200b<strong>SLA Compliance:<\/strong> Consistently meeting or exceeding incident resolution deadlines.<\/li>\n\n\n\n<li>\u200b<strong>Proactive Automation:<\/strong> Reducing manual support tickets by implementing automated monitoring and self-healing scripts.<\/li>\n\n\n\n<li>\u200b<strong>Technical Leadership:<\/strong> Effectively translating technical constraints into business impact for stakeholders.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a high-level, Remote (US) technical role focused on the stability and optimization of mission-critical business applications. With a target pay of $140,000 to $150,000, this position requires a &#8220;deep dive&#8221; engineer who moves beyond simple troubleshooting into Root Cause Analysis (RCA), automation, and long-term system health. You will act as a bridge between [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[4035,3504,2626,729,4036,81,4034,1854,128],"class_list":["post-882","jobpost","type-jobpost","status-publish","hentry","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-140k-150k","jobpost_tag-api-integrations","jobpost_tag-azure-aws","jobpost_tag-itil","jobpost_tag-rca","jobpost_tag-remote","jobpost_tag-senior-application-support-analyst","jobpost_tag-sla-management","jobpost_tag-sql"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/882","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=882"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=882"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=882"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=882"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}