{"id":841,"date":"2025-12-16T12:52:34","date_gmt":"2025-12-16T12:52:34","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=841"},"modified":"2025-12-16T12:52:38","modified_gmt":"2025-12-16T12:52:38","slug":"technical-support-specialist-i-agris-accounting-software-agribusiness-focus","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-specialist-i-agris-accounting-software-agribusiness-focus\/","title":{"rendered":"Technical Support Specialist I \u2013 AGRIS Accounting Software (Agribusiness Focus)"},"content":{"rendered":"\n<p>\u200bThis is a full-time <strong>Technical Support Specialist I<\/strong> role at Greenstone, a market leader in providing specialized software solutions for the <strong>agribusiness community<\/strong>. This position is the first line of support, with a primary focus on troubleshooting and resolving issues related to the <strong>AGRIS Accounting application<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote, United States.<\/li>\n\n\n\n<li>\u200b<strong>Travel:<\/strong> Occasionally required, expected up to <strong>10%<\/strong> for customer meetings or conferences.<\/li>\n\n\n\n<li>\u200b<strong>Support Tier:<\/strong> Tier 1\/Initial Contact, focused on triaging and providing preliminary troubleshooting.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Supporting core accounting functions (inventory, AR, AP, GL) within the AGRIS application, requiring knowledge of accounting and agribusiness principles.<\/li>\n\n\n\n<li>\u200b<strong>Required Education:<\/strong> Bachelor\u2019s degree in Business, Management, Accounting, or a technical discipline (Agriculture, Computer Science, or IT).<\/li>\n\n\n\n<li>\u200b<strong>Preferred Experience:<\/strong> 1\u20133 years in customer support\/call center environment.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bJob Overview: Accounting Support for Agribusiness<\/h2>\n\n\n\n<p>\u200bThe specialist will serve as the go-to problem solver for customers, blending technical support skills with domain-specific knowledge of agriculture business operations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Primary Application Focus:<\/strong> <strong>AGRIS Accounting<\/strong> application.<\/li>\n\n\n\n<li>\u200b<strong>Technical Scope:<\/strong> Help customers tackle challenges in key business areas: <strong>inventory management, accounts receivable, accounts payable, and general ledger<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Daily Responsibilities:<\/strong> Handling incoming requests, triaging cases, and providing preliminary troubleshooting via <strong>phone and email<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Documentation:<\/strong> Ensure customer issues are resolved within specified target resolution times. <strong>Document customer communication and case resolution<\/strong> on each case in the CRM system (<strong>Salesforce.com<\/strong>).<\/li>\n\n\n\n<li>\u200b<strong>Knowledge Creation:<\/strong> Create <strong>knowledgebase articles<\/strong> and customer training materials, including videos or answers for the customer forum.<\/li>\n\n\n\n<li>\u200b<strong>Domain Knowledge:<\/strong> Must have <strong>Knowledge of agribusiness<\/strong> and <strong>Knowledge of accounting and finance principles<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bKey Skills and Preferred Qualifications<\/h2>\n\n\n\n<p>\u200bThe role prioritizes soft skills\u2014especially patience, organization, and customer service\u2014alongside a relevant educational background.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Customer Service:<\/strong> <strong>Outstanding customer service skills<\/strong>. Attentiveness and patience. Ability to answer a <strong>high volume of calls and\/or emails daily<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Problem Solving:<\/strong> Strong problem-solving and research skills to find solutions when one is not immediately apparent.<\/li>\n\n\n\n<li>\u200b<strong>Operational Skills:<\/strong> Excellent multi-tasking abilities, able to prioritize accordingly. Time-management skills. Comfortable presenting to small groups.<\/li>\n\n\n\n<li>\u200b<strong>Tools:<\/strong> Can work within <strong>Microsoft Suite<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Preferred Experience\/Certification:<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>1 \u2013 3 years\u2019 experience<\/strong> working in a customer support or call center environment.<\/li>\n\n\n\n<li>\u200b<strong>Certified Public Accountant \/ Accounting or Finance degree<\/strong> (highly preferred).<\/li>\n\n\n\n<li>\u200bBroad knowledge of the AGRIS suite of Products.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time Technical Support Specialist I role at Greenstone, a market leader in providing specialized software solutions for the agribusiness community. This position is the first line of support, with a primary focus on troubleshooting and resolving issues related to the AGRIS Accounting application. \u200bJob Overview: Accounting Support for Agribusiness \u200bThe specialist will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[45,734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[3858,3859,3861,3860,3863,3777,3862,3857],"class_list":["post-841","jobpost","type-jobpost","status-publish","hentry","jobpost_category-software-engineering","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-10-travel","jobpost_tag-accounting-finance-principles","jobpost_tag-agribusiness","jobpost_tag-agris-accounting","jobpost_tag-call-center-experience-preferred","jobpost_tag-remote-us-2","jobpost_tag-salesforce-crm","jobpost_tag-technical-support-specialist-i"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=841"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=841"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=841"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=841"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}