{"id":839,"date":"2025-12-16T12:48:42","date_gmt":"2025-12-16T12:48:42","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=839"},"modified":"2025-12-16T12:48:45","modified_gmt":"2025-12-16T12:48:45","slug":"technical-support-engineer-west-containers-kubernetes-and-supply-chain-security","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-west-containers-kubernetes-and-supply-chain-security\/","title":{"rendered":"Technical Support Engineer &#8211; West \u2013 Containers, Kubernetes, and Supply Chain Security"},"content":{"rendered":"\n<p>\u200bThis is a full-time, <strong>remote (United States)<\/strong> <strong>Technical Support Engineer<\/strong> role at Chainguard, a company focused on securing the software supply chain using hardened open-source software (Chainguard Images). This role requires deep technical skills in the cloud-native ecosystem to troubleshoot complex, enterprise-level issues.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote, United States (Targeting West region for time zone coverage).<\/li>\n\n\n\n<li>\u200b<strong>Experience Required:<\/strong> <strong>3+ years<\/strong> supporting enterprise customers; <strong>3+ years<\/strong> with Linux, Docker, and Kubernetes.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Triage, investigation, and annihilation of complex customer issues involving containers, Kubernetes, DevOps tools, and software supply chain security.<\/li>\n\n\n\n<li>\u200b<strong>Key Duty:<\/strong> Participating in an <strong>on-call rotation<\/strong> for after-hours, weekend, and holiday support.<\/li>\n\n\n\n<li>\u200b<strong>Benefits Highlight:<\/strong> 100% Covered Health Insurance for employee and dependents, 10-year option exercise window for equity, and flexible PTO.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bWhat You&#8217;ll Do: Container Troubleshooting and Customer Advocacy<\/h2>\n\n\n\n<p>\u200bThe engineer functions as a frontline technical expert, investigator, and translator, ensuring the customer&#8217;s success with Chainguard Images.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Frontline &amp; Investigation:<\/strong> Triage, investigate, <strong>reproduce<\/strong>, manage, and annihilate complex customer issues involving <strong>Chainguard Images<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Communication &amp; Translation:<\/strong> Keep customers (and your SLAs) happy and informed. <strong>Bridge the tech lingo divide<\/strong> by explaining things clearly to both technical and non-technical audiences.<\/li>\n\n\n\n<li>\u200b<strong>Escalation &amp; Feedback:<\/strong> Engage the Engineering team when necessary. <strong>Push bugs, feature requests, and hidden gremlins<\/strong> up to Engineering and Go-To-Market (GTM) teams.<\/li>\n\n\n\n<li>\u200b<strong>Documentation &amp; Autonomy:<\/strong> Create detailed write-ups of new issues and contribute helpful Knowledge Base articles. Prioritize your own queue and proactively guide issues to resolution.<\/li>\n\n\n\n<li>\u200b<strong>Availability:<\/strong> Participate in an <strong>on-call rotation<\/strong> for after-hours, weekend, and holiday support.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bRequired Technical Expertise and Qualifications<\/h2>\n\n\n\n<p>\u200bThe successful candidate must possess deep experience in containerization, cloud environments, and the modern DevOps toolchain, comparable to a senior role despite the title.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Core Experience:<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>3+ years<\/strong> supporting enterprise customers.<\/li>\n\n\n\n<li>\u200b<strong>3+ years<\/strong> under your belt with <strong>Linux, Docker, and Kubernetes<\/strong> (&#8220;You dream in containers&#8221;).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u200b<strong>DevOps Toolchain:<\/strong> Comfortable in the <strong>DevOps warzone<\/strong>: experience with <strong>CI\/CD, Linux, GitHub, Helm Charts, Terraform, and Open source<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Cloud Platforms:<\/strong> Experience with <strong>AWS, Azure, or GCP<\/strong> (AWS EKS experience is a plus).<\/li>\n\n\n\n<li>\u200b<strong>Certifications (Kudos):<\/strong> Extra credit if you bring a <strong>KCNA or CKA certification<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Security (Kudos):<\/strong> Experience with security frameworks, software supply chain security, or vulnerability scanning.<\/li>\n\n\n\n<li>\u200b<strong>Soft Skills:<\/strong> Deliver top-tier customer experiences with stellar written and verbal communication. Cross-functional harmony maker.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time, remote (United States) Technical Support Engineer role at Chainguard, a company focused on securing the software supply chain using hardened open-source software (Chainguard Images). This role requires deep technical skills in the cloud-native ecosystem to troubleshoot complex, enterprise-level issues. \u200bWhat You&#8217;ll Do: Container Troubleshooting and Customer Advocacy \u200bThe engineer functions as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[3852,3655,3768,1019,3225,183,2594,3851,3770,254],"class_list":["post-839","jobpost","type-jobpost","status-publish","hentry","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-100-covered-health","jobpost_tag-3-years-experience","jobpost_tag-chainguard-images","jobpost_tag-devops","jobpost_tag-kubernetes-docker","jobpost_tag-linux","jobpost_tag-on-call-rotation-2","jobpost_tag-remote-west-us","jobpost_tag-supply-chain-security","jobpost_tag-technical-support-engineer"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=839"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=839"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=839"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=839"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}