{"id":838,"date":"2025-12-16T12:47:20","date_gmt":"2025-12-16T12:47:20","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=838"},"modified":"2025-12-16T12:47:24","modified_gmt":"2025-12-16T12:47:24","slug":"support-engineer-ai-ml-data-labeling-platform-label-studio","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/support-engineer-ai-ml-data-labeling-platform-label-studio\/","title":{"rendered":"Support Engineer \u2013 AI\/ML Data Labeling Platform (Label Studio)"},"content":{"rendered":"\n<p>\u200bThis is a full-time <strong>Support Engineer<\/strong> role at HumanSignal, a company building the platform (Label Studio) that powers the creation, curation, and evaluation of high-quality data for AI\/ML workflows. This role is crucial for providing technical support to enterprise clients using the open-source and enterprise versions of the data labeling software.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote \u2013 Europe or East Coast North America.<\/li>\n\n\n\n<li>\u200b<strong>Compensation (US Base Cash Range):<\/strong> <strong>$75,000 to $90,000 USD<\/strong> (Note: Compensation based on regional market rate ranges across the globe).<\/li>\n\n\n\n<li>\u200b<strong>Experience Required:<\/strong> <strong>3\u20135 years<\/strong> in technical support or support engineering for a <strong>SaaS or developer-focused product<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Debugging and troubleshooting issues related to the installation, configuration, and usage of the Label Studio platform, which involves cloud environments, containers, and APIs.<\/li>\n\n\n\n<li>\u200b<strong>Key Contribution:<\/strong> Advancing the support maturity by improving processes, contributing to internal tooling, and enhancing self-service documentation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bResponsibilities: Diagnosis, Collaboration, and Maturity<\/h2>\n\n\n\n<p>\u200bThe Support Engineer is a technical expert and key collaborator responsible for ensuring the seamless operation of the platform for clients building mission-critical AI pipelines.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Client Support:<\/strong> Provide technical support to clients via email and support tickets, addressing inquiries related to the installation, configuration, and usage of Label Studio.<\/li>\n\n\n\n<li>\u200b<strong>Troubleshooting:<\/strong> <strong>Diagnose and troubleshoot software issues<\/strong> reported by clients, utilizing debugging tools and logs to <strong>identify root causes<\/strong> and implement timely resolutions.<\/li>\n\n\n\n<li>\u200b<strong>Collaboration &amp; Escalation:<\/strong> Collaborate closely with <strong>Product, Engineering, and Customer Success<\/strong> to drive issue resolution, providing structured, high-quality customer updates throughout investigations.<\/li>\n\n\n\n<li>\u200b<strong>Documentation &amp; Process:<\/strong> Create internal and external documentation to improve support quality and self-service. Proactively identify opportunities for <strong>process improvements<\/strong> and contribute to the continuous enhancement of support procedures and workflows.<\/li>\n\n\n\n<li>\u200b<strong>Technical Breadth:<\/strong> The platform supports multiple modalities (text, images, time series, agents-in-environments), requiring the ability to quickly grasp issues across different data types.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bRequired Technical Requirements and Qualifications<\/h2>\n\n\n\n<p>\u200bThe ideal candidate has a strong background in the cloud-native development stack, proficiency in a scripting language, and an understanding of machine learning concepts.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Experience:<\/strong> <strong>3\u20135 years<\/strong> in technical support for a SaaS or developer-focused product.<\/li>\n\n\n\n<li>\u200b<strong>Debugging Skills:<\/strong> <strong>Strong debugging skills<\/strong> across <strong>cloud environments, APIs, browser issues, and containerized systems<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Cloud &amp; DevOps:<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u200bStrong understanding of cloud computing platforms, particularly <strong>AWS (Amazon Web Services)<\/strong>, including services such as EC2, S3, Lambda, and IAM.<\/li>\n\n\n\n<li>\u200b<strong>Preferred:<\/strong> Experience with <strong>Kubernetes, container orchestration<\/strong>, or infrastructure debugging.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u200b<strong>Programming:<\/strong> <strong>Proficiency in Python or JavaScript<\/strong> programming language for scripting and automation tasks.<\/li>\n\n\n\n<li>\u200b<strong>AI\/ML Domain:<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Familiarity with machine learning concepts and frameworks<\/strong>, with experience working with ML models preferred.<\/li>\n\n\n\n<li>\u200b<strong>Preferred:<\/strong> Knowledge of <strong>ML\/AI workflows or data labeling pipelines<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u200b<strong>Soft Skills:<\/strong> Exceptional communication skills (written and verbal), excellent problem-solving ability, and a customer-centric approach.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time Support Engineer role at HumanSignal, a company building the platform (Label Studio) that powers the creation, curation, and evaluation of high-quality data for AI\/ML workflows. This role is crucial for providing technical support to enterprise clients using the open-source and enterprise versions of the data labeling software. \u200bResponsibilities: Diagnosis, Collaboration, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[3836,3847,188,3848,3849,3846,3230,3845,3850,1202],"class_list":["post-838","jobpost","type-jobpost","status-publish","hentry","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-3-5-years-experience","jobpost_tag-ai-ml-data-labeling","jobpost_tag-aws","jobpost_tag-containerized-systems","jobpost_tag-kubernetes-plus","jobpost_tag-label-studio","jobpost_tag-python-javascript","jobpost_tag-remote-europe-east-coast-na","jobpost_tag-rest-apis-plus","jobpost_tag-support-engineer"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=838"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=838"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=838"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=838"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}